Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
AdministrativeAssistant
Issac Pritchett

Issac Pritchett

Assistant Account Manager
Fayetteville,AR

Summary

Through my experiences, I have developed personal skills such as being a leader,being reliable, and a team player, while developing my technical skills like how to manage people, processes, and workflow. I am a determined individual who is highly teachable and am looking for a place that will allow me to continue to grow and succeed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Account Manager

Allied Universal/Arkansas Children's NW
Springdale, AR
08.2022 - Current
  • Assisted Account Manager with daily operations.
  • Recognized security risks to properly handle situations.
  • Performed data entry tasks such as entering orders into the system and updating customer information.
  • Assisted Account Managers in managing client relationships and resolving customer service issues.
  • Create a training program following Allied Universal Policy and Arkansas Children's Policy.
  • Responsible for assisting in maintaining appropriate staffing levels to ensure compliance with contractual obligations.
  • Responsible for maintaining payroll and providing bi-weekly reports on non-billable overtime and staffing levels.
  • Coordinate and/or conduct site-specific On-the-Job Training (OJT), client-specific training, and annual refresher training for security
  • Evaluate the competencies of assigned staff members and take corrective action where required. This includes ensuring defined training/processes are in place for all officers to maintain defined levels of performance, appropriate licenses and certifications

Security Site Supervisor

Allied Universal/Arkansas Children's NW
Springdale, AR
09.2021 - 08.2022
  • Managing the security staff and overseeing the day-to-day operations when directed or when the Account Manager is not available.
  • Attend client meetings as directed.
  • Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
  • Developed detailed reports on incidents and submitted them to management for review.
  • Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.

Security Supervisor

Allied Universal/Arkansas Children's NW
Springdale, AR
08.2020 - 09.2021
  • Maintain subject matter expertise in applicable security-related subject matter.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Provided security team leadership and contributed to on-call duties.

Private Security Officer/PSO Dispatcher

Allied Universal/Arkansas Children's NW
Springdale, AR
10.2018 - 08.2020
  • Ensure the facility is provided with high-quality security services to protect people and property.
  • Conducted daily security patrols of premises and monitored surveillance equipment.
  • Maintained logs of security-related incidents, such as property damage or suspicious activity.
  • Responded to emergency situations and notified appropriate personnel.
  • Enforced access control policies for visitors entering the facility.
  • Monitored CCTV systems to detect any unauthorized activities.

Lead Behavioral Health Technician

Piney Ridge Treatment Center
Springdale, AR
04.2016 - 10.2018
  • Provide Supervision and Care for residents in a manner that ensures safety.
  • Conducted crisis intervention when necessary.
  • Supervised subordinate Behavioral Health Technicians on shift assignments, providing guidance and feedback as needed.
  • Trained new employees on policies and procedures related to patient care.
  • Maintained a safe environment for patients through regular monitoring of unit activity.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
12.2023

High school diploma -

West Fork High School
05-2013

Skills

  • Security
  • Crisis Intervention
  • Staff Supervision
  • Staff Management
  • Conflict Management
  • Employee Orientation
  • Program Development
  • Presentation Skills
  • Interviewing
  • Mentoring
  • Behavioral Health
  • Microsoft Office
  • Customer service
  • Communication skills
  • Analysis skills
  • Training & development
  • Supervising experience
  • Leadership
  • Microsoft Excel
  • Organizational skills
  • Payroll

Certification

  • Guard Card
  • Safety Cares Instructor
  • MOAB: Management of Aggressive Behavior
  • Driver's License
  • FEMA 100
  • FEMA 200.HCA
  • FEMA 700.B
  • FEMA 800.D
  • CPR Certification

Affiliations

  • Graduated Summa Cum Laude
  • 3.99 GPA
  • 2020 - 2023 - President's List
  • 2020 - 2023 - Honor Roll
  • Member of The National Society of Leadership and Success (NSLS)
  • Member of Alpha Sigma Lambda
  • I am a member of the Arkansas Winds, which is a non-profit group of musicians that perform concerts, assist the UofA with commencement, and help develop growing musicians at the UofA band camp.

References

References available upon request.

Timeline

Assistant Account Manager

Allied Universal/Arkansas Children's NW
08.2022 - Current

Security Site Supervisor

Allied Universal/Arkansas Children's NW
09.2021 - 08.2022

Security Supervisor

Allied Universal/Arkansas Children's NW
08.2020 - 09.2021

Private Security Officer/PSO Dispatcher

Allied Universal/Arkansas Children's NW
10.2018 - 08.2020

Lead Behavioral Health Technician

Piney Ridge Treatment Center
04.2016 - 10.2018

Bachelor of Science - Criminal Justice

Southern New Hampshire University

High school diploma -

West Fork High School

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Issac PritchettAssistant Account Manager