Lamont Seraile
Federal Way,WA
Summary
Dynamic Manager/Supervisor with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Analytical Account Manager with 10+ years of experience. Innovative and forward-thinking worker with creative problem solving and efficient streamlining skills. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
12
12
years of professional experience
Work History
Assistant Account Manager
Allied Universal Security Services
12.2019 - 05.2023
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw staff timekeeping entries and reports in WinTeam.
Security Supervisor
Allied Universal Security Services
01.2019 - 12.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Oversaw staff timekeeping entries and reports in WinTeam.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Trained new security officers during onboarding period.
- Kept team compliant with security protocols and appearance standards.
- Supervised team of 4 security personnel during shift.
Security Professional
Allied Universal Security Services
05.2017 - 12.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Monitored video surveillance feed and system alerts for suspicious activity.
Assistant Manager
O'Reilly Auto Parts
05.2011 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
GED -
Highline College
Des Monies, WA03.1999
Skills
- Administrative Duties
- Security Reporting
- Attentive and Observant
- Security Officer Training
- Basic First Aid
- Critical Thinking
Timeline
Assistant Account Manager
Allied Universal Security Services
12.2019 - 05.2023
Security Supervisor
Allied Universal Security Services
01.2019 - 12.2019
Security Professional
Allied Universal Security Services
05.2017 - 12.2019
Assistant Manager
O'Reilly Auto Parts
05.2011 - 03.2017
GED -
Highline College
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon