Adalitza Lopez Rivera
Deltona
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
12
12
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
03.2022 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Guest Service Representative
Universal Orlando
01.2018 - 03.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Member Service Specialist
Sams Club
04.2013 - 01.2018
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Completed training and worked effectively under high-pressure client services environments.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Advance Central College
Corozal, PR05.2012
Skills
- Patrol operations
- Skilled in conflict resolution
- Safety and security regulations
- FLUENT IN English & Spanish
- Data entry proficiency
- Cash handling experience
- Guest Relations
- Financial Transactions
- Guest reservation management
- Guest experiences
Timeline
Security Supervisor
Securitas Security Services USA
03.2022 - Current
Guest Service Representative
Universal Orlando
01.2018 - 03.2022
Member Service Specialist
Sams Club
04.2013 - 01.2018
High School Diploma -
Advance Central College