Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Adaly Hernandez

Houston,TX

Summary

As a dedicated Senior Shift Lead at Gong Cha, I excel in staff training, development, and inventory management. I have a proven ability to foster team unity and drive sales growth, showcasing strong decision-making skills and a positive attitude. My expertise in creating a welcoming environment has significantly improved both customer satisfaction and team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr Shift Lead

Gong Cha
05.2023 - Current
  • I'm able to run the store alone while still completing all my opening tasks!
  • Make sure everyone is doing everything the way they're supposed to
  • Put shipment away in an orderly fashion while multitasking with drinks/ orders
  • Able to do inventory every two weeks to make sure we have everything in stock and with necessary supplies.
  • Supported junior staff members by providing ongoing training, feedback, and development opportunities.
  • Promoted a positive work environment through transparent communication, active listening, and timely recognition of each and everyone's achievements!

Sales Associate

Cotton on Kids
02.2022 - 04.2024
  • Make sure things are put back in place in a neatly manner
  • Greet and ring up customers while explaining/ promoting our perks member program.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Make sure shipment is done and put away before closing
  • Handle cash, card and gift card transactions
  • Organized tables and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Kept lookout for thieves since we had a lot of people come in just to take some items.

Cashier

McDonalds
06.2022 - 12.2022
  • Handled cash and greeted customers with a welcome and a smile
  • Made sure tables and floors were kept clean during working hours
  • When at window i would make sure people got their correct orders

Cashier

Cici's Pizza
10.2020 - 04.2021
  • Cleaned and restock the buffet area when needed
  • Handled cash, credit card, and gift card transactions
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Jersey Village High School
Houston, TX
05.2023

Skills

  • Positive Attitude
  • Team Leadership
  • Staff Training and Development
  • Inventory Counts
  • Sales expertise
  • Team motivation
  • Decision-making capabilities

Certification

  • Certified Food Manager (CFM) - State Departments of Health or equivalent.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sr Shift Lead

Gong Cha
05.2023 - Current

Cashier

McDonalds
06.2022 - 12.2022

Sales Associate

Cotton on Kids
02.2022 - 04.2024

Cashier

Cici's Pizza
10.2020 - 04.2021

High School Diploma -

Jersey Village High School
Adaly Hernandez