Adaly Hernandez
Houston,TX
Summary
As a dedicated Senior Shift Lead at Gong Cha, I excel in staff training, development, and inventory management. I have a proven ability to foster team unity and drive sales growth, showcasing strong decision-making skills and a positive attitude. My expertise in creating a welcoming environment has significantly improved both customer satisfaction and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr Shift Lead
Gong Cha
05.2023 - Current
- I'm able to run the store alone while still completing all my opening tasks!
- Make sure everyone is doing everything the way they're supposed to
- Put shipment away in an orderly fashion while multitasking with drinks/ orders
- Able to do inventory every two weeks to make sure we have everything in stock and with necessary supplies.
- Supported junior staff members by providing ongoing training, feedback, and development opportunities.
- Promoted a positive work environment through transparent communication, active listening, and timely recognition of each and everyone's achievements!
Sales Associate
Cotton on Kids
02.2022 - 04.2024
- Make sure things are put back in place in a neatly manner
- Greet and ring up customers while explaining/ promoting our perks member program.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Make sure shipment is done and put away before closing
- Handle cash, card and gift card transactions
- Organized tables and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Kept lookout for thieves since we had a lot of people come in just to take some items.
Cashier
McDonalds
06.2022 - 12.2022
- Handled cash and greeted customers with a welcome and a smile
- Made sure tables and floors were kept clean during working hours
- When at window i would make sure people got their correct orders
Cashier
Cici's Pizza
10.2020 - 04.2021
- Cleaned and restock the buffet area when needed
- Handled cash, credit card, and gift card transactions
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Jersey Village High School
Houston, TX05.2023
Skills
- Positive Attitude
- Team Leadership
- Staff Training and Development
- Inventory Counts
- Sales expertise
- Team motivation
- Decision-making capabilities
Certification
- Certified Food Manager (CFM) - State Departments of Health or equivalent.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr Shift Lead
Gong Cha
05.2023 - Current
Cashier
McDonalds
06.2022 - 12.2022
Sales Associate
Cotton on Kids
02.2022 - 04.2024
Cashier
Cici's Pizza
10.2020 - 04.2021
High School Diploma -
Jersey Village High School