Kelly Howerton
Grovetown,GA
Summary
Dynamic and dependable Shift Lead at Pilot Travel Centers with a proven track record in employee training and cash handling. Recognized for exceptional customer service and conflict resolution skills, consistently enhancing customer satisfaction. Adept at operating POS systems and maintaining a professional appearance, contributing to a positive work environment.
Overview
6
6
years of professional experience
Work History
Shift Lead/Lead Cashier
Pilot Travel Centers
Augusta , GA
09.2021 - 01.2025
- Assisted in the training of new employees.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Cashier/Cook
Gas Pro #3
Grovetown , GA
11.2020 - 07.2021
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified customer age requirement for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find store items.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server
Cracker Barrell
Grovetown , GA
01.2020 - 10.2020
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Garnished dishes and beverages to serve visually appealing menu items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Informed customers of daily specials and signature menu items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Store Assistant
Hungry Howie's Pizza, Inc
Martinez , GA
05.2019 - 11.2019
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Cleaned shelves, counters and tables to maintain organized store.
- Received deliveries from vendors and ensured proper storage in designated areas.
- Processed payments and maintained accurate drawers to meet financial targets.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained cleanliness of sales floor and backroom areas.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers make purchases by demonstrating, describing and recommending products.
- Cleaned and tidied store to reduce health and safety hazards.
- Operated point of sale system, handling cash, credit, and returns transactions efficiently.
- Prepared purchase orders for new inventory based on customer demand trends.
- Performed daily opening and closing duties such as counting registers, setting alarms.
Education
High School Diploma -
Spiro High School
Spiro, OK05-1995
Skills
- Customer service
- Employee training
- Cash handling
- Conflict resolution
- Shift leadership
- Knowledge sharing
- Loss prevention
- Customer service focus
- Positive attitude
- POS system operation
- Professional appearance
- Hard working
- Dependable
- Learns quickly
References
References available upon request.
Timeline
Shift Lead/Lead Cashier
Pilot Travel Centers
09.2021 - 01.2025
Cashier/Cook
Gas Pro #3
11.2020 - 07.2021
Server
Cracker Barrell
01.2020 - 10.2020
Store Assistant
Hungry Howie's Pizza, Inc
05.2019 - 11.2019
High School Diploma -
Spiro High School