Hi, I’m
Meriah Starkey
Strasburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
years of professional experience
Work History
7-elevenStrasburg,Va
Shift Lead/ Cashier
05.2020 - Current
Job overview
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Stocked Shelves with back stock
- Put in the daily and weekly ordering
- Front face shelves
- Completed cycle counts when needed
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored new team members on sales software system operation.
- Maintained stock to meet expected customer demand.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Educated employees on register use, merchandising, and customer service.
Riah's Home DaycareStrasburg Va
Home Daycare Provider
01.2016 - 05.2020
Job overview
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Met with parents about daily activities, positive developments, and issues.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Implemented daily routines and activities to stimulate and engage children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Responded to inquiries from parents and guardians.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings and any medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
- Assisted children patiently through many different scenarios and modeled positive behaviors.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.
- Balanced children's days between play, instruction and rest with well-designed schedules.
- Administered prescription and OTC medicines to meet children's specific needs.
- Documented children's growth and development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
Navy Federal Credit UnionWinchester, VA
Member Service Representative
05.2013 - 01.2016
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained and managed customer files and databases.
- Trained new personnel regarding company operations, policies and services.
- Resolved customer issues through thorough dispute investigation.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
Denny'sStrasburg Va
Server
10.2008 - 05.2013
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Strasburg High SchoolStrasburg, VA
High School Diploma
06.2001
Skills
- Time Management Strength
- Cash Handling
- Mentoring
- Staff Training
- Assignment Delegation
- Store Opening and Closing
- Money Transfer Systems
- Credit and Cash Transactions
- Customer Transactions
- Customer Relations
- Answering Customer Questions
- Upselling Techniques
- Interpersonal Ability
- Verbal Communication
- Team Leadership
- Microsoft Office
- Customer Service
- Adobe Dreamweaver
- Return and Exchange Processing
- Sales Expertise
- Multi-Tasking Skill
- Safety Verifications
- Process Transactions
- Price Verification and Adjustments
- Special Assignments
- Manager Support
- Maintaining Service Levels
- Heavy Lifting
- Antivirus Software
- Persuasive Selling
- Customer Presentations
- POS Systems
- Billing and Payment Processing
- Cycle Counts
- Coupon Redemption
- Transaction Balance Sheets
- New Hire Training
- Adobe Flash
- Policy Enforcement
- POS System Operations
- Deposit Preparation
- Transaction Approvals
- Call Transfers
- Cash Register Operation
- Scanner Operation
- Product Merchandising
- Hospitality and Accommodation
- Cashier Training
- Product and Service Sales
- Shipment Procedures
- Issue Resolution
- Rewards Programs
- Adaptability and Dependability
- C-Level Relationship Management
- Coaching and Training
- Customer Reservations
Timeline
Shift Lead/ Cashier
7-eleven
05.2020 - Current
Home Daycare Provider
Riah's Home Daycare
01.2016 - 05.2020
Member Service Representative
Navy Federal Credit Union
05.2013 - 01.2016
Server
Denny's
10.2008 - 05.2013
Strasburg High School
High School Diploma