Results-driven professional with expertise in customer service and operations management. Proven ability to enhance team performance and streamline processes, ensuring high-quality service delivery and efficient employee scheduling.
Overview
5
5
years of professional experience
Work History
Clinical Care Operations
Banner Desert Medical Center
Mesa, Arizona
01.2025 - Current
Supported nursing staff in preparing patients for procedures and examinations to ensure readiness.
Transported patients securely between departments and treatment areas, prioritizing their comfort and safety.
Facilitated communication with physicians, nurses, and other healthcare personnel to address patient care needs effectively.
General Manager
Chunk Cookies
Queen Creek, Arizona
05.2023 - 01.2025
Implemented quality control measures to enhance product consistency and reduce variability.
Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless operations.
Resolved customer complaints promptly, ensuring high quality standards in service delivery.
Barista Shift Supervisor
Starbucks
Queen Creek, Arizona
02.2021 - 03.2023
Trained new baristas on coffee preparation and customer service techniques, fostering a consistent customer experience.
Managed staff schedules to maximize coverage during peak hours, improving service efficiency.
Supervised daily operations, ensuring adherence to company policies and enhancing service quality.
Clinical Operations Manager – Cardiac Acute Care Unit at Children’s Healthcare of AtlantaClinical Operations Manager – Cardiac Acute Care Unit at Children’s Healthcare of Atlanta
Manager, Clinical Care Operations at Verily Life Sciences (an Alphabet Company)Manager, Clinical Care Operations at Verily Life Sciences (an Alphabet Company)
Clinical Care Coordinator/Valued-Based Care-BPCI at Tenet Healthcare CorporationClinical Care Coordinator/Valued-Based Care-BPCI at Tenet Healthcare Corporation