Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Aly

Pullman

Summary

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

5
5
years of professional experience

Work History

GSE Mechanic

Primeflight Aviation Services
12.2023 - 06.2025
  • Streamlined repair processes, resulting in quicker turnaround times for out-of-service equipment.
  • Upheld environmental standards by properly disposing hazardous materials according to regulatory guidelines.
  • Collaborated with operations teams to ensure optimal availability of functional GSE during peak hours.
  • Worked with team and by myslef to make sure all alaska airlines, Southwest Airlines and Frontier Airlines gse equipment was maintained to FAA standards

BUILD AND TEAR DOWN TECH

bmw
08.2023 - 12.2023
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Focused on learning new skills and staying updated with industry changes.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Met deadlines while maintaining high-quality deliverables.

GUEST SERVICES

target
10.2020 - 10.2023
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.

BODY TECH/ PAINTER

total auto body
12.2022 - 08.2023
  • Provided superior customer service by explaining the process involved in repairing the customer's vehicle thoroughly.
  • Inspected newly delivered vehicles for any damage prior to being placed into inventory.
  • Identified worn or damaged parts for replacement using visual inspection methods or computer diagnostic equipment.

CSA

Alaska Airlines
07.2025 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Education

No Degree - Mechanical Engineering

Washington State University
Pullman, WA
06-2028

Skills

  • Body work
  • Fiber glass
  • Painting
  • Collison repair
  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Up-selling and Cross-selling

Timeline

CSA

Alaska Airlines
07.2025 - Current

GSE Mechanic

Primeflight Aviation Services
12.2023 - 06.2025

BUILD AND TEAR DOWN TECH

bmw
08.2023 - 12.2023

BODY TECH/ PAINTER

total auto body
12.2022 - 08.2023

GUEST SERVICES

target
10.2020 - 10.2023

No Degree - Mechanical Engineering

Washington State University

Similar Profiles

CREATE PROFILE