Adam Andrade
Providence,RI
Summary
Proven track record at Ulta Beauty Inc., enhancing customer satisfaction and loyalty through expert product knowledge and exceptional customer service. Excelled in team collaboration and multitasking, significantly improving store operations and sales. Skilled in retail management and customer engagement, adept at driving results and exceeding sales goals with a flexible approach.
Overview
3
3
years of professional experience
Work History
beauty advior
Ulta Beauty Inc.
09.2021 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
Lead Cashier
Ulta Beauty Inc.
09.2021 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
Retail Keyholder
Ulta Beauty Inc.
09.2021 - Current
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
- Implemented loss prevention strategies to minimize store shrinkage.
Education
No Degree - General Studies
Community College of Rhode Island
Warwick, RI06.2022
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Sales expertise
- Retail experience
Timeline
beauty advior
Ulta Beauty Inc.
09.2021 - Current
Lead Cashier
Ulta Beauty Inc.
09.2021 - Current
Retail Keyholder
Ulta Beauty Inc.
09.2021 - Current
No Degree - General Studies
Community College of Rhode Island