Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adam Atamian

Oceanside,CA

Summary

I am a dedicated and driven scholar and employee, consistently putting forth maximum effort in all my endeavors. My passion for technology began in 2014 when I started building computers, and it has since blossomed into a deep-seated enthusiasm for the field. Over the years, I've developed a comprehensive understanding of computer hardware and software, which has been the foundation of my tech-savviness and problem-solving skills. In addition to my technical abilities, I excel in communication and have a strong aptitude for the business aspects of Information Technology. This unique combination of skills allows me to bridge the gap between technical and non-technical stakeholders, ensuring that projects are executed efficiently and effectively. My experience has taught me the importance of clear, concise communication and the value of understanding business needs to drive technological solutions. I am currently pursuing a Bachelor of Science in Business Administration with a concentration in Management Information Systems at California State University, East Bay (CSUEB). This academic path is equipping me with the knowledge and skills necessary to excel in the intersection of business and technology. I am learning to manage and implement information systems that align with organizational goals and enhance business operations. My goal is to leverage my technical expertise and business acumen to contribute to innovative IT solutions that drive organizational success. I am eager to bring my enthusiasm, dedication, and comprehensive skill set to a forward-thinking organization where I can continue to grow and make a significant impact.

Overview

7
7
years of professional experience

Work History

Freelance IT Technician

Freelance
Oceanside, CA
01.2018 - Current
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Evaluated software or hardware to recommend improvements or upgrades.

Technical Assistant

City of Oceanside
Oceanside, CA
03.2022 - 08.2024
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Oversaw daily performance of computer systems.

Education

Associate of Science - Network Administration

Saddleback College
Mission Viejo, CA
06-2024

Associate of Arts - Liberal Studies

Saddleback College
Mission Viejo, CA
06-2024

Associate of Arts - General Studies: Interdisciplinary Studies

Saddleback College
Mission Viejo, CA
06-2024

Skills

  • Reference catalog maintenance
  • Customer or student assistance
  • Media and recording options
  • Documentation proficiency
  • Mechanical skills
  • Technical Guidance
  • Computer maintenance
  • Research abilities
  • Tech support
  • Operations Support

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Technical Assistant

City of Oceanside
03.2022 - 08.2024

Freelance IT Technician

Freelance
01.2018 - Current

Associate of Science - Network Administration

Saddleback College

Associate of Arts - Liberal Studies

Saddleback College

Associate of Arts - General Studies: Interdisciplinary Studies

Saddleback College
Adam Atamian