Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adam Barrett

Rochester,United States

Summary

Technology-inclined professional with nine years of professional experience with three of those years working in the SaaS industry. Possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Client Success Manager

Thryv
Remote, United States
04.2022 - Current
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Hosted weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Managed existing client renewals , keeping accounts, information and documents in conformance with compliance standards.
  • Performed troubleshooting of software and hardware to resolve issues and escalated situations to product department.
  • Was point-of-contact for 100+ clients.

Account Manager - B2B Business Development

Thryv
Remote, United States
09.2021 - 04.2022
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased personal quarterly sales by 50%.

Web Marketing Manager

Harris Research
Logan, Utah
05.2021 - 09.2021
  • Continually maintained and improved reputation of clients and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Built, implemented and updated effective SEO strategies.
  • Maximized strategic approaches by keeping close eye on search engine performance and making appropriate adjustments.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Produced and submitted monthly reports outlining progress against KPI objectives.
  • Personally increased company revenue by $1,500+ per month.

Teacher

Logan High School
Logan, Utah
10.2020 - 05.2021
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Managed two classes of 30+ students.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses.

Education

High School Diploma -

Gilbert High School
Gilbert, AZ
05.2017

Skills

  • Staff Leadership
  • Customer Needs Assessments
  • Product Development and Marketing
  • Customer Relations
  • Staff Training
  • Key Performance Indicators (KPI)
  • Process Improvement
  • Conflict Alleviation

Certification

  • Certified Scrum Master, Scrum Alliance - 2022-2024

Timeline

Client Success Manager

Thryv
04.2022 - Current

Account Manager - B2B Business Development

Thryv
09.2021 - 04.2022

Web Marketing Manager

Harris Research
05.2021 - 09.2021

Teacher

Logan High School
10.2020 - 05.2021

High School Diploma -

Gilbert High School

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Adam Barrett