Adam Boggs
Dayton
Summary
Encouraging person and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Store Manager
True North
Dayton, OH
02.2022 - 05.2026
- Oversaw daily store operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Managed inventory levels, optimizing stock availability while reducing waste through effective ordering practices.
- Maintained compliance with company policies and safety regulations, ensuring a safe shopping environment.
- Collaborated with regional managers to align store objectives with corporate goals and initiatives.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty through effective problem-solving strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Manager
True North
Dayton, OH
07.2020 - 02.2022
- Mentored junior staff, fostering skill development and enhancing overall team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Customer Service Representative
True North
Dayton, OH
02.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by performing regular audits and reconciliations.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Computer Networking
Mt. San Antonio College
Walnut, CA08-2018
High School Diploma -
East Clinton High School
Lees Creek, Oh05-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Cash management
- Multitasking and organization
- Friendly and positive
- Inventory management
- Team building and leadership
- Relationship building and management
- Bank and safe deposits
Best in District Manager
My team and I won Best in District my first year as store manager, through dedication, hard work and team building. We exceeded growth expectations throughout the year.
Timeline
Store Manager
True North
02.2022 - 05.2026
Assistant Manager
True North
07.2020 - 02.2022
Customer Service Representative
True North
02.2020 - 07.2022
Associate of Science - Computer Networking
Mt. San Antonio College
High School Diploma -
East Clinton High School