Adam Burow
Eau Claire,WI
Summary
Authorized to work in the US for any employer Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
11
11
years of professional experience
Work History
Broadband Technician
Charter Communications
07.2015 - 09.2022
- Provided customer with information and requirements for all services.
- Managed full routes daily with 6-10 customers per day.
- Trained new employees to properly perform installations and repairs.
- Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Complied with all company quality, security and safety guidelines.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes
Signal Support Systems Specialist
United states army
07.2011 - 07.2015
- Installed and maintained various communications equipment
- Set-up and maintained Local area networks to include cat5, fiber, and coax
- Troubleshooting various end item devices, including radios and computers
- Handled classified material
- Accomplishments
- Improved distance in which unit could communicate with one another
- Managed teams of other signal soldiers to accomplish establishment of many local area networks and wide area networks under stressful situations, as well as trained and supervised many others.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Utilized technical equipment to monitor network status in operational environments.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Educated equipment operators on proper use of equipment.
- Procured parts and maintained inventory and related documentation.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
Education
Associate's degree - Information Technology Business
American InterContinental University
Associate of Science -
Service Country
Skills
- Skills Used
- Troubleshooting
- Work Orders
- Service Quality
- Outlet Installations
- System Repairs
- Methodology Improvements
- Reading Comprehension
- Customer Relationship Management
- Telecommunications Systems
- Device Installation
- Data Reports
- Problem Analysis
- Equipment Troubleshooting
- Complex Installations
- Product and Service Troubleshooting
Additional Information
- Certifications and Licenses , Secret Clearance
Timeline
Broadband Technician
Charter Communications
07.2015 - 09.2022
Signal Support Systems Specialist
United states army
07.2011 - 07.2015
Associate's degree - Information Technology Business
American InterContinental University
Associate of Science -
Service Country