ADAM BUTZLAFF
Ripon
Summary
Skilled System Support Analyst with a background in providing technical support, system troubleshooting and problem resolution. Strengths include strong analytical skills, ability to work under pressure and maintain high service standards. Previous roles have involved streamlining processes for efficiency, improving system stability and advancing user knowledge through focused training sessions.
Overview
25
25
years of professional experience
Work History
Senior System Support Analyst
Air Wisconsin Airlines
Appleton
06.2018 - Current
- Maintains, upgrades, and troubleshoot CAE (formerly Sabre) flight suite and applications for flight planning, crew scheduling and aircraft maintenance with minimal downtime or interruptions and enhancing operational efficiency and streamlining CAE applications
- Maintains Pervasive (Actian Zen) databases for the CAE flight suite keeping it functioning efficiently and reliably
- Responsible for maintaining and automating FTP, SFTP and other file transfers between vendors ensuring security and reliability
- Reliably serves as on call support 24/7 for CAE flight suite to keep airline operations functioning
- Disaster Recovery Plan for CAE flight suite with regular monthly and quarterly testing
- Tests and implements upgrades and updates for CAE flight suite keeping applications up to date with current versions and releases
- Works with end users on resolving software issues timely and effectively
- Monitors and maintains a ticket system to track issues and document fixes
- Documentation for software, software fixes and troubleshooting, and software upgrades, and day to day processes and tasks
Desktop Support Analyst
Fortifi Bank
Berlin
11.2006 - 04.2018
- Assisted employees of the bank with PC and laptop set up and maintenance as well as software troubleshooting with bank related applications
- Monitored and maintained a ticket system to track issues and document fixes
- Worked with Computer Systems, Inc
- And Heartland Business Systems (managed services) for testing and maintaining PCs, laptops, servers and network infrastructure
- Setup and managed ForcePoint web filtering increasing overall network security from Internet vulnerabilities
- Setup and managed KnowBe4 Security Awareness heightening end user awareness of malware and other potential cyber threats
- Implemented PrinterLogic's Printer Installer company wide simplifying the print solution by eliminating print servers and auto loading printers for end users
High Speed Data Specialist
Spectrum
Fond du Lac
03.2000 - 11.2006
- High Speed Data Specialist II
- Assisted other associates in resolving complex problems and worked with network engineers to oversee the network
- Assisted customers with cable modem, personal computer, and Internet concerns
- Used knowledge of advanced hybrid-fiber coax systems and LAN/WAN technologies
- Informed and customer-educated potential/current customers of services offered
Education
Associate Degree - CIS-Technical Support Specialist
Moraine Park Technical College
Fond Du Lac, WI01.1999
Skills
- Troubleshooting
- Documentation
- System upgrades and maintenance
- Excellent problem-solving abilities
- Client/Customer focused
- Workflow analysis
- Software and Hardware Implementation and testing
- System troubleshooting
- Database management
- File transfer automation
- Disaster recovery
- Software upgrades
- End user support
- Ticketing systems
- Network security
- Collaboration skills
- Time management
- Patch management
- Remote support
- Software installation
- Backup management
- Mobile device management
- Operating systems
- System monitoring
- Vendor coordination
- Application support
- Hardware maintenance
- Network administration
- Server administration
- Incident management
- Virtualization technologies
- Equipment configuration
- Organizational change management
- Software testing
- User acceptance testing
- Version control
- Resource management
- System upgrades
- IT infrastructure
- Software and hardware updates
- Systems deployment
- Information security
- Microsoft desktop applications
- Service desk support
- LAN/WAN
- Self motivation
- System maintenance
- Microsoft windows and office
- Teamwork
- Hardware upgrades
- Software evaluation
Technical Experience
- Microsoft Office 2010, 2013, 0365 (Outlook, Word, Excel, Access, PowerPoint) | OneNote | SharePoint
- HP Switches, HP and Meraki WIFI technology solutions
- Secure file transfer and email encryption
- Microsoft Lync/Skype/Teams and MiTel VOIP phone systems
- ForcePoint web filtering, KnowBe4 Cyber Security testing and training, and Printer Logic Print Installer
- PC and Laptop imaging and deployment (Windows 7, 8.1, and 10)
- Physical and virtual server setup, Administration, and Support (VMware vSphere)
- CAE Flight Suite for flight planning/following, crew scheduling, and aircraft maintenance
- Automate Professional (Forta) FTP/SFTP automation
Timeline
Senior System Support Analyst
Air Wisconsin Airlines
06.2018 - Current
Desktop Support Analyst
Fortifi Bank
11.2006 - 04.2018
High Speed Data Specialist
Spectrum
03.2000 - 11.2006
Associate Degree - CIS-Technical Support Specialist
Moraine Park Technical College