Summary
Overview
Work History
Education
Skills
Timeline
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Adam Casto

BUCKHANNON

Summary

Dynamic and customer-focused professional with proven expertise in cash handling and ticket sales at Paula's. Recognized for enhancing customer satisfaction through effective decision-making and strong interpersonal skills. Demonstrated reliability and multitasking ability in high-pressure environments, consistently achieving operational goals and fostering positive team collaboration.

Professional with proven experience in customer service and retail environments, prepared to excel in facilitating lottery operations. Skilled in cash handling, customer interaction, and problem-solving. Strong team player focused on delivering results and adapting to changing needs. Known for reliability, integrity, and effective communication.

Lottery professional prepared for new opportunity in customer-focused environments. Proven ability to handle cash transactions and provide excellent service. Known for reliability and adaptability in dynamic settings. Skilled in managing high-pressure situations and displaying strong attention to detail.

Overview

8
8
years of professional experience

Work History

Lottery Attendant

Paula's
08.2023 - 08.2025
  • Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
  • Maintained a clean and organized work area, contributing to a comfortable environment for customers.
  • Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
  • Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
  • Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
  • Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
  • Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
  • Processed winning tickets promptly while verifying identification documents according to established guidelines.
  • Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
  • Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.

Assistant Manager

Dominos's Pizza
07.2017 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

GED -

Buckhannon Upshur High School
Buckhannon, WV
06-2007

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Decision-making
  • Ticket sales expertise
  • Cash handling proficiency
  • Customer service
  • Time management
  • Multitasking ability
  • Reliability
  • Critical thinking
  • Money handling
  • Customer engagement

Timeline

Lottery Attendant

Paula's
08.2023 - 08.2025

Assistant Manager

Dominos's Pizza
07.2017 - 05.2023

GED -

Buckhannon Upshur High School

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