Diane Cox
South Charleston,WV
Summary
Knowledgeable Lottery Attendant with proven experience in customer service and cash management. Demonstrated reliability and attention to detail, enhancing customer satisfaction. Skilled in problem-solving and multitasking, ensuring smooth operations and compliance with regulations. Skilled in cash handling, customer interaction, and problem-solving. Strong team player focused on delivering results and adapting to changing needs. Known for reliability, integrity, and effective communication.
Overview
13
13
years of professional experience
Work History
Lottery Attendant
Kelly's Hot Spot
South Charleston, WV
03.2019 - 12.2024
- Provided excellent customer service, ensuring a positive experience for all patrons.
- Managed cash transactions accurately, maintaining compliance with lottery regulations.
- Conducted regular inventory checks on lottery supplies, ensuring availability of products.
- Trained new staff on operational procedures and best practices in ticket handling.
- Monitored compliance with gaming laws, resolving discrepancies to maintain integrity of operations.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
- Promoted responsible gaming practices by monitoring customer behavior and intervening when necessary.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Reset and refilled slot machines with tickets and money.
- Cashed out jackpots of up to $[Amount] and processed proper tax forms to uphold legal requirements.
Lottery Attendant
Ivy's
South Charleston, WV
10.2017 - 03.2019
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
- Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
- Educated new employees on lottery procedures, contributing to successful onboarding processes for staff members.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
- Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the lottery process.
- Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
- Stayed informed about jackpot amounts and special promotions, enabling effective communication with customers regarding potential winnings.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Explained game instructions and rules to customers.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Provided excellent customer service, ensuring a positive experience for all patrons.
- Managed cash transactions accurately, maintaining compliance with lottery regulations.
- Trained new staff on operational procedures and best practices in ticket handling.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Cashed out jackpots of up to $[Amount] and processed proper tax forms to uphold legal requirements.
Bartender, Cook, Lottery Attendant
Loretta's Pastime/Loretta's Hangout
Charleston, WV
04.2012 - 10.2017
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Maintained cleanliness and organization of bar area to meet health regulations.
- Provided exceptional customer service, resolving issues promptly to enhance guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Monitored food presentation and portion control to maintain high service standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Streamlined food preparation process, increasing kitchen productivity.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Provided exceptional customer service, resolving inquiries and enhancing patron satisfaction.
- Handled financial reconciliation at end of shifts, ensuring accuracy in cash handling procedures.
- Performed regular maintenance on lottery machines to ensure optimal functionality and prevent downtime or disruptions in service.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Took customer bets, paid out winnings and collected losing bets.
- Promoted responsible gaming practices by monitoring customer behavior and intervening when necessary.
- Reset and refilled slot machines with tickets and money.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
- Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
- Educated new employees on lottery procedures, contributing to successful onboarding processes for staff members.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
- Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the lottery process.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Explained game instructions and rules to customers.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Cashed out jackpots of up to $[Amount] and processed proper tax forms to uphold legal requirements.
Education
No Degree -
Rancocas Valley Regional High School
Mount Holly, NJSkills
- Patience and empathy
- Reliability and punctuality
- Customer service
- Attention to detail
- Problem-solving abilities
- Foodservice experience
- Effective multitasking
- Organizational skills
- Money handling
- Flexible schedule
- Stress tolerance
Timeline
Lottery Attendant
Kelly's Hot Spot
03.2019 - 12.2024
Lottery Attendant
Ivy's
10.2017 - 03.2019
Bartender, Cook, Lottery Attendant
Loretta's Pastime/Loretta's Hangout
04.2012 - 10.2017
No Degree -
Rancocas Valley Regional High School