ADAM CONTE

• Led strategic client engagement initiatives to enhance relationships and drive satisfaction.
• Developed customized insurance solutions, aligning client needs with market trends and regulatory requirements.
• Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
• Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
• Spearheaded quarterly business reviews and annual renewals, presenting insights that informed strategic decision-making for clients.
• Served as trusted advisor for key stakeholders within top-tier accounts; providing guidance in areas such as strategic planning, risk mitigation, and growth opportunities.

• Responsible for daily transactions, weekly reports to maintain an accurate data base, and resolves eligibility errors quickly for large group employers.
• Works with various insurance companies and human resources departments in order to resolve client problems, and provides exceptional service in resolving escalated issues.
• Assists with open enrollment process including resolving issues with employer’s benefit enrollment system portal.

• Traveled across country assisting large group employers with their open enrollments.
• Consistently exceeded sales goals and expectations.

• Worked in a large call center environment assisting in the open enrollment process for dozens of large group employers.
• Trained and acted as Team lead over 10-20 agents at a time.