Adam Coty

Oversaw both the digital and retail bet ticker, made sure there was no suspicious betting activity. Approved, declined, and reoffered wagers that were satisfactory to the company. Moved betting lines in all major sports to keep within market.

Was tasked with trading games that were in progress. Did many high level games such as Sunday Night Football, World Series, NBA Finals and Stanley Cup Finals. Always made sure betting lines were in market and adjusted in a timely manner.

Interacted professionally with customers in person and by phone and acted with sense of urgency to drive positive customer experience.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.