Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adam Couture

Sumner

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Adviser

BMW Northwest
06.2023 - Current
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Top of sales team repeatidly

Coach/ Owner Operator

TrainerAdamLLC
11.2020 - 09.2023
  • Provided guidance on goal-setting strategies for clients to maintain motivation throughout their fitness journey.
  • Streamlined communication with clients using various online platforms for scheduling sessions, sharing resources, and tracking progress.
  • Improved client nutrition habits with customized meal plans, resulting in healthier lifestyles.
  • Designed innovative fitness plans to keep clients engaged.

Head Coach

Orangetheory Fitness
08.2018 - 10.2020
  • Increased client retention through consistent communication, motivation, and support.
  • Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
  • Partnered with external vendors to source relevant industry expertise for specialized workshops and seminars.
  • Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
  • Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.

Education

High School Diploma -

Rogers High School
Puyallup, WA
06.2011

Skills

  • Client interaction
  • Referral Coordination
  • Client Retention Strategies
  • Consultative Selling
  • Customer Engagement
  • Professionalism and Etiquette

Certification

  • CSCS - Certified Strength and Conditioning Specialist
  • CGFI - Certified Group Fitness Instructor
  • CPT - Certified Personal Trainer

Timeline

Client Adviser

BMW Northwest
06.2023 - Current

Coach/ Owner Operator

TrainerAdamLLC
11.2020 - 09.2023

Head Coach

Orangetheory Fitness
08.2018 - 10.2020

High School Diploma -

Rogers High School

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Adam Couture