Jonathan Crawford

• Serve as a primary point of contact for shelter clients, managing daily needs, concerns, and case-related issues in a fast-paced, high-pressure environment
• Resolve conflicts and de-escalate tense situations with a calm, professional, and solutions-focused approach
• Coordinate with internal staff and external service providers to support client stability and compliance with program requirements
• Maintain accurate records and documentation related to client interactions, incidents, and operational needs
• Demonstrated reliability and judgment, becoming an integral part of shelter operations through consistent performance and trust

Key Skills Applied: Conflict de-escalation • Problem solving • Client advocacy • Documentation • Crisis management • Interpersonal communication

King Kullen Grocery Co. — Lindenhurst, NY
April 2019 – Present

• Reconciled daily cash and transaction records, identifying and correcting discrepancies to maintain financial accuracy
• Authorized transactions and enforced front-end procedures, safeguarding against errors and ensuring compliance
• Maintained accurate electronic records and ensured compliance with internal controls
• Investigated and resolved customer disputes and refunds, ensuring adherence to policy and enhancing customer satisfaction

Key Skills Applied: Discrepancy analysis • Documentation • Compliance • Financial review