Xavier Shalumov
Bronx,NY
Summary
Social services professional with experience in case management, client advocacy, and DHS shelter operations supporting vulnerable populations in high-need residential environments. Drawing from both professional and lived experience, developed a strong understanding of the challenges individuals face while rebuilding stability, navigating resources, and working toward long-term independence. Skilled in conducting client assessments, service planning, crisis intervention, and coordinating housing, healthcare, public assistance, and community-based resources to promote stability and self-sufficiency.Demonstrates strong leadership abilities through trauma-informed communication, conflict de-escalation, motivational support, and effective collaboration with interdisciplinary teams in fast-paced settings. Experienced in maintaining accurate documentation including case notes, incident reports, progress updates, and service coordination records using CARES systems while ensuring compliance with HIPAA, DHS, and agency standards. Proven ability to build trust with diverse populations through cultural humility, professionalism, and client-centered engagement while supporting housing navigation, benefits and entitlement applications, appointment coordination, and independent living development.Alongside professional experience, community outreach and volunteer involvement have further strengthened a commitment to service, accountability, and supporting individuals facing hardship. Certified in Nonviolent Crisis Intervention (CPI), Mandated Reporting, Trauma-Informed Care, Motivational Interviewing, HIPAA Compliance, Naloxone Administration, and CPR/First Aid. Recognized for strong situational awareness, organizational skills, sound judgment under pressure, and a commitment to improving outcomes for individuals experiencing homelessness.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Advocate
CAMBA
Brooklyn, NY
03.2026 - Current
- Helped launch and establish a developing resident support program within a high-demand shelter environment by introducing engagement initiatives, organizing service coordination efforts, and contributing to the overall structure and growth of the role while collaborating closely with case managers and program staff.
Serve as a consistent point of support for residents by - assisting with housing navigation, public assistance needs, appointments, crisis intervention, advocacy, benefits applications, and connections to community-based resources including healthcare, housing, educational, and social service providers.
- Developed and facilitated resident-focused activities, workshops, peer support groups, and wellness initiatives that strengthened community involvement, increased program participation, promoted independent living skills, and encouraged personal growth, recovery, and housing stability.
Escorted residents to housing interviews, medical appointments, HRA visits, and social service appointments when necessary while supporting clients through service coordination and follow-up processes. - Maintained progress notes, client documentation, and program records while ensuring compliance with agency policies, confidentiality standards, and professional documentation requirements.
Community Technician
Bowery Residents Committee (BRC)
New York, NY
04.2025 - 02.2026
- Maintained safety, security, and daily shelter operations within a fast-paced residential program while providing direct resident support, crisis intervention, conflict de-escalation, and incident documentation using trauma-informed and CPI techniques.
- Consistently took on extended shifts and additional operational responsibilities to support program coverage, demonstrating reliability, adaptability, and a strong commitment to maintaining stable shelter operations and resident care.
- Built positive relationships with residents and staff by assisting with client concerns, enforcing program policies, supporting resident engagement, and helping maintain a structured, respectful, and supportive living environment.
- Utilized CARES and AWARDS systems to document resident interactions, intake information, incident reports, behavioral concerns, service referrals, and case notes while ensuring compliance with HIPAA and program confidentiality standards.
- Coordinated with program staff to monitor resident participation, appointments, assessments, and service engagement while maintaining accurate shift logs and operational records in compliance with agency policies.
Community Technician (Temporary)
Phaxis
New York, NY
12.2024 - 04.2025
- Monitored resident safety and supervised dormitory and common areas in a high-volume shelter environment
- Conducted regular building rounds and floor checks to maintain safety and program compliance
- Responded to resident conflicts, emergencies, and behavioral incidents using CPI crisis intervention and de-escalation techniques
Education
GED -
University of The State of New York Education Department
New York, NY01-2018
Associate of Arts - Psychology
Borough of Manhattan Community College
New York, NY08-2028
Skills
- Crisis De-escalation & Conflict Resolution
- Trauma-Informed Communication & Client Engagement
- Cultural Humility & Inclusive Service Delivery
- Motivational Interviewing & Client Empowerment
- Professional Boundaries & Ethical Decision-Making
- Active Listening & Behavioral Support Strategies
- Crisis Intervention & Supportive Counseling
- Client Advocacy & Housing Stability Support
- Housing Navigation & Self-Sufficiency Planning
- Public Assistance & Benefits Coordination
- Resource Navigation & Referral Coordination
- Community Resource & Interagency Collaboration
- Client Intake, Assessments & Needs Evaluation
- Independent Living Skills (ADL) Support
- Group Facilitation & Peer Support Development
- Appointment Escort & Service Access Coordination
- CARES & AWARDS Documentation Systems
- Incident Reporting & Case Note Documentation
- Shelter Operations & Safety Monitoring
- HIPAA Compliance & Confidentiality Standards
- Team Collaboration in High-Need Environments
- Crisis Response & Problem Solving in High-Stress Situations
- Program Coordination & Resident Engagement
- Documentation Accuracy & Regulatory Compliance
- Organizational & Time Management Skills
- Professional Communication & Relationship Building
- Food Safety & Sanitation Compliance
- Proper Food Storage & Temperature Control
- Cross-Contamination Prevention
- Safe Food Handling & Preparation Practices
- Health Code & Kitchen Hygiene Standards
Certification
- Security Guard License (NYS)
- HIPAA Compliance Certification
- Crisis prevention Intervention Certification (NCI)
- CPR & First Aid Certification - American Red Cross
- Mandated Reporter Certification (NYS)
- Naloxone (Narcan) Certification (NYS)
- NYC Food Protection Certification
- Cultural Humility Certification - Tennessee TRAIN (2026)
- Motivational Interviewing Certification (CPD Course) - Alison, 2026
- Trauma-Informed Care Certification (TraumaInSight) - NAMI (2026)
Timeline
Client Advocate
CAMBA
03.2026 - Current
Community Technician
Bowery Residents Committee (BRC)
04.2025 - 02.2026
Community Technician (Temporary)
Phaxis
12.2024 - 04.2025
GED -
University of The State of New York Education Department
Associate of Arts - Psychology
Borough of Manhattan Community College