Adam DeStefano
Nesconset,NY
Summary
Over fifteen years of experience in business account management with telecommunications and internet service providers. Excellent verbal and written communication skills with extensive use of office applications. Takes initiative of learning new programs and motivating others.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Contact Rep
Internal Revenue Service, IRS
08.2022 - 07.2023
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Project Manager
Lido Lighting
05.2022 - 08.2022
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
Senior Account Manager
Broadway National
05.2014 - 05.2022
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Education
High School Diploma -
Sachem High School
Lake Grove, NY06.1997
Liberal Arts - General Education
Suffolk Community College
Selden06.2001
Skills
- TECHNICAL SKILLS
- Microsoft Word, Access, Excel, Outlook Express, PowerPoint, Internet Explorer, and Adobe Acrobat
- Windows NT, 95, 98/98 SE, 2000, XP, 2003
- Customer Inquiries
- Invoice Preparation and Processing
- Caller Accomodations
- Complex Problem-Solving
- Product Knowledge
- Service Quality
Timeline
Contact Rep
Internal Revenue Service, IRS
08.2022 - 07.2023
Project Manager
Lido Lighting
05.2022 - 08.2022
Senior Account Manager
Broadway National
05.2014 - 05.2022
High School Diploma -
Sachem High School
Liberal Arts - General Education
Suffolk Community College