Adam Diebolt
Manchester,CT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Lead Account Manager
The Connecticut Team
01.2024 - Current
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
Natural Lawn Care Technician
Natural Lawn of America
03.2022 - 11.2023
- Safely operate outdoor machinery that includes: a fertilizer rider or push spreader, leaf blower and portable weed control on the customer's property
- Greet customers with friendly customer service, explaining what services will be performed and letting them know that a technician is working
- Record customers invoice papers by writing down what services were performed, the date, wind direction, outdoor temperature, and the amount of products used on the lawn
- Communicate with a supervisor about any questions or concerns about the daily route during the workday
- Communicate with office associates about receiving additional work when finish early
Delivery Driver
Manchester Grill
02.2019 - 11.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Maintained safe driving habits to protect property and general public on roadways and demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Obtained receipts or signatures for delivered goods, collecting payment for services when required
Education
Bachelor of Science - Communications
Eastern Connecticut State University
Willimantic, CT01.2022
High School Diploma -
Manchester High School
Manchester, CT01.2018
Skills
- Interpersonal skills
- Teamwork and collaboration
- Relationship building
- Customer service
- Training & Development
- Customer relationships
Timeline
Lead Account Manager
The Connecticut Team
01.2024 - Current
Natural Lawn Care Technician
Natural Lawn of America
03.2022 - 11.2023
Delivery Driver
Manchester Grill
02.2019 - 11.2022
Bachelor of Science - Communications
Eastern Connecticut State University
High School Diploma -
Manchester High School
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