Cassandra Valentine

• Conducted regular account reviews to ensure alignment with client goals, leading to consistently positive feedback.
• Developed and maintained strong relationships with key clients, resulting in increased retention rates and revenue growth.
• Resolved escalated client issues promptly and professionally, preserving valuable business relationships while protecting company interests.
• Created comprehensive reports detailing account performance, providing valuable insights for clients and internal stakeholders alike.

• Improved inventory accuracy by carefully counting and sorting merchandise.
• Organized products to streamline warehouse operations.
• Ensured timely processing of merchandise orders, maintaining high operational efficiency.
• Coordinated with team members to enhance workflow and productivity.
• Maintained cleanliness and organization of workspace to promote safety.

• Conducted meticulous inspections of finished vehicles for compliance with Honda's rigorous quality standards, identifying defects and ensuring adherence to safety regulations before release to dealerships.

• Performed frequent visual inspections to root out tolerance and compliance issues.
• Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
• Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
• Identified defects during cyclical checks.
• Identified and helped resolve non-conforming product issues.

Manage daily communications with tact and sensitivity, adhering strictly to state-mandated processes and statutory protections to ensure ethical collection practices from deceased estates.

• Maintain confidentiality and security through vigilant compliance on all calls, while effectively verifying and safeguarding clients' personal information.

• Foster enduring client relationships and deliver exceptional customer service, focusing on strategic collections approaches to enhance skill set and ensure consistent attendance for commission-based achievements.

• Processed payments and contracts on accounts.
• Counseled debtors on payment options and arranged installment agreements.
• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
• Handled 100-150 outbound and inbound calls daily with goal of collecting owed debt.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.