Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Adam DiMonaco

Yonkers,NY

Summary

Behavioral healthcare operations leader with progressive experience advancing patient access, clinical operations, team performance, regulatory compliance, revenue-cycle processes, and technology-enabled growth. Directly supervises six administrative and fiscal professionals and coordinates operational support for 80+ employees across more than 50 schools and 12 school based satellite clinics. Leads complex, cross-functional initiatives, including an organization-wide cloud EHR implementation for more than 60 users, and excels at transforming frontline challenges, performance data, and regulatory requirements into scalable workflows that improve accountability, efficiency, and continuity of care.

Overview

10
10
years of professional experience

Work History

Operations Manager

Student Assistance Services Corp
12.2024 - Current
  • Directs cross-functional operations for an 80+ person behavioral-health organization delivering services across more than 50 schools, clinics, and program settings; supervising six administrative and fiscal employees and providing operational support to a geographically dispersed workforce.
  • Guides the operational infrastructure supporting an NYS OMH-licensed mental-health program that provides psychiatry, individual therapy, and school-based treatment to more than 120 patients annually, as well as NYS OASAS substance use prevention and early-intervention programs serving thousands of students each year.
  • Manages the referral pipeline while coordinating intake, insurance eligibility and benefits verification, authorizations, scheduling, psychiatric evaluations, admissions, patient communication, and missed-appointment follow-up across a 20-person clinical and administrative team.
  • Lead the organization's 2026 transition from the IMAserve HER to Cantata Health's Arize cloud EHR for more than 60 users, overseeing vendor selection, contract negotiations, workflow design, system configuration, data migration, user-acceptance testing, staff training, and go-live preparation.
  • Converts complex OMH and OASAS regulations into practical EHR workflows, including automated alerts, required fields, validation rules, role-based permissions, program-stage controls, and reporting that identifies missing, overdue, or soon-to-be-due clinical documentation.
  • Strengthens continuity of care by standardizing referral, scheduling, cancellation, missed-appointment, and discharge standard operating procedures.
  • Evaluates therapist productivity, service volume, reimbursement, provider capacity, and operating costs to inform staffing and program-planning decisions.
  • Manages vendor and payer relationships across EHR, claims management, e-prescribing, IT, and credentialing, including evaluating new solutions, negotiating contracts and pricing, overseeing implementations, and addressing vendor and payer issues that impact day-to-day operations and patient access to services.
  • Builds staff performance and accountability through goal setting, performance evaluations, corrective feedback, structured work trackers, and recurring coaching; improved the timeliness and visibility of critical administrative work by establishing clearer priorities, ownership, and follow-up expectations.
  • Coordinates multiple high-attendance annual conferences, managing presenter logistics, remote-site arrangements, and event execution across internal and external stakeholders.

Office Manager

Student Assistance Services Corp
12.2023 - 12.2024
  • Served as point of contact for a staff of 75+ employees comprised of a headquarters, 2 additional agencies, staff based in over 20 school districts and satellite mental health clinics
  • Coordinated daily administrative, fiscal, technology, purchasing, onboarding, and vendor operations across a geographically dispersed workforce; supported hiring, training, and performance monitoring.
  • Modernized agency workflows through Microsoft 365, SharePoint, Cognito Forms, Power Apps, and automation tools, reducing reliance on email, paper forms, disconnected folders, and manual routing.
  • Designed a centralized SharePoint paperwork-submission system for approximately 60 school-based counselors, supervisory and administrative staff, improving and standardizing document organization.
  • Developed and implemented administrative procedures to streamline daily operations and improve service delivery.

Administrative Assistant

Student Assistance Services Corp
08.2021 - 12.2023
  • Performed comprehensive email management, drafting email correspondences, managing follow-ups, and reviewing deadlines in a courteous manner
  • Coordinated with vendors to purchase and set up equipment, technology and perform services
  • Created expense reports to facilitate reimbursement for business expenses incurred
  • Created infographic materials to inform, motivate and persuade internal and external audiences to support executive directors' goals and boost agency's mission
  • Used various software to skillfully prepare documents, reports and presentations to support executives as well as school and community based staff
  • Collaborated with colleagues to plan and complete special projects

Administrator

Swim Tank
09.2018 - 06.2021
  • Assisted executive leaders in creating and maintaining detailed administrative processes and procedures to drive efficiency, accuracy and enhance client satisfaction
  • Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs.
  • Assisted employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Successfully juggled multiple projects simultaneously to aid executive leaders in a highly dynamic work environment
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, providing progress updates and following up with potential and existing clients
  • Relayed information and documents to internal personnel as point of contact for office
  • Generated financial statements and reports detailing accounts receivable status

Administrative Assistant

Breitel Dentistry
06.2016 - 07.2018
  • Received and routed business correspondence to correct staff member
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
  • Organized incoming and outgoing file movements in an efficient and accurate manner
  • Audited new customer files to verify medical necessity and satisfaction of coverage criteria

Education

Bachelor of Arts - Business And Society

SUNY Empire State College
Saratoga Springs, NY
12-2026

Skills

  • Behavioral Health Operations
  • Patient Access & Referral Management
  • Team Leadership & Coaching
  • EHR Implementation
  • Workflow Design
  • Process Improvement
  • Performance Reporting
  • Billing, Payer & Credentialing Operations
  • NYS OMH/OASAS Compliance
  • Vendor Management
  • Cross-Functional Program Leadership
  • Change Management
  • Microsoft Office Suite
  • G-Suite technologies
  • Adobe Creative suite

Interests

Healthcare & Revenue Cycle: Cantata Health Arize, IMAserve, DrFirst, Inovalon Claims Management

Workflow, Project Management & Automation: Microsoft SharePoint, Cognito Forms, Microsoft Power Automate, Zapier, Dropbox

Business, Data & Reporting: Microsoft Excel, Word, PowerPoint, Outlook, Microsoft Forms, Google Workspace

Communication, Training & Collaboration: Microsoft Teams, Zoom, Zoom Webinars

Timeline

Operations Manager

Student Assistance Services Corp
12.2024 - Current

Office Manager

Student Assistance Services Corp
12.2023 - 12.2024

Administrative Assistant

Student Assistance Services Corp
08.2021 - 12.2023

Administrator

Swim Tank
09.2018 - 06.2021

Administrative Assistant

Breitel Dentistry
06.2016 - 07.2018

Bachelor of Arts - Business And Society

SUNY Empire State College

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