LYNN TRINH VAINO
Benicia,USA
Summary
Strategic and accomplished operations executive with more than 15 years of leadership experience in behavioral health, community services, and nonprofit organizations. Proven success partnering with executive teams, program leadership, community stakeholders, and government agencies to develop and implement organizational strategies, launch complex programs, improve operational performance, and ensure regulatory compliance. Skilled in executive leadership support, strategic planning, organizational development, project management for 20 programs, budget oversight over 10 million, contract administration, and cross-functional collaboration. Recognized for building strong teams and overseeing 15 management leaders across all programs, leading change initiatives across San Francisco, Alameda, Solano, and San Mateo County, launched over 8 new contract initiatives with a budgets of 1-5 million, and creating sustainable operational infrastructures that support organizational growth and community impact.
Overview
15
15
years of professional experience
Work History
Director of Operations
FELTON INSTITUTE
Alameda, CA
07.2019 - Current
- Partner with executive leadership to develop and implement operational and strategic initiatives across behavioral health, housing, and community service programs.
- Lead the planning, development, and launch of new contracts and programs, including budgeting, facilities planning, staffing models, licensing, accreditation, policy development, and operational infrastructure.
- Manage complex, cross-functional projects involving clinical, fiscal, facilities, quality management, and program leadership teams to ensure successful implementation and contract compliance.
- Develop program startup budgets and financial forecasts, including labor projections, operating expenses, productivity targets, and client service expenditures.
- Collaborate with executive leadership, fiscal teams, and program directors to monitor organizational performance, financial sustainability, and service delivery outcomes.
- Provide strategic oversight for Medi-Cal transformation initiatives and implementation efforts across multiple behavioral health programs and counties.
- Prepare executive-level reports, operational analyses, and recommendations to support organizational decision-making and long-term planning.
- Build collaborative partnerships with community stakeholders, contractors, government agencies, and internal departments to advance organizational goals.
- Oversee daily clinic operations and housing programs, staffing, compliance, and quality improvement activities for multiple behavioral health and housing programs serving vulnerable populations.
Director of Programs, Senior Division
FELTON INSTITUTE
Alameda, CA
01.2017 - 07.2019
- Provided operational leadership and strategic oversight for 15 senior service programs serving diverse communities across multiple counties.
- Supervised and supported program directors and managers in achieving operational, financial, and programmatic objectives.
- Collaborated with executive leadership on organizational planning, policy development, and continuous quality improvement initiatives.
- Identified and implemented process improvements that strengthened operational efficiency, accountability, and service delivery outcomes.
- Assisted in securing additional funding and resources to support program growth and sustainability.
- Served as a trusted advisor and escalation resource for program leadership regarding operational challenges, compliance matters, and strategic initiatives.
- Designed and facilitated staff development and leadership training programs to strengthen workforce performance and engagement.
Associate Director of Program Management
ASIAN COMMUNITY MENTAL HEALTH SERVICES
Oakland, CA
11.2013 - 12.2016
- Managed multiple behavioral health programs, contracts, budgets, operational functions, and interdisciplinary teams.
- Collaborated with executive leadership to establish performance metrics, monitor outcomes, and support data-driven decision-making.
- Developed and analyzed operational reports related to productivity, billing, client satisfaction, service utilization, and clinical outcomes.
- Led implementation of operational improvements and process enhancements to increase organizational effectiveness.
- Maintained strong relationships with funders, regulatory agencies, community partners, and stakeholders to ensure compliance and contract performance.
- Represented the organization at professional meetings, community collaborations, and stakeholder engagement activities.
Mental Health Consultant / Pre- and Post-Doctoral Intern
PORTIA BELL HUME BEHAVIORAL HEALTH AND TRAINING CENTER
Concord, CA
09.2011 - 02.2013
- Provided consultation and behavioral health support services to educators, school staff, students, and families.
- Facilitated collaboration among schools, community partners, and service providers to improve access to care and support services.
- Conducted community outreach, advocacy, crisis intervention, family support, and care coordination activities.
- Developed and implemented interventions designed to improve student well-being, communication, and educational outcomes.
- Completed Pre/Post Doctoral Internship.
Education
Doctor of Psychology (PsyD) - Clinical Psychology
Alliant International University – California School of Professional Psychology
Master of Arts - Clinical Psychology
Alliant International University – California School of Professional Psychology
Bachelor of Arts - Social Ecology
University of California, Irvine
Skills
- Executive Leadership Support
- Strategic Planning & Execution
- Organizational Development
- Project Management
- Governance & Board Relations
- Executive Communications
- Operational Excellence
- Change Management
- Budget Development & Oversight
- Contract Management
- Policy Development
- Compliance & Risk Management
- Cross-Functional Leadership
- Stakeholder Engagement
- Process Improvement
- Behavioral Health Operations
- Community-Based Services
LANGUAGES
Vietnamese – Professional Proficiency
ACTIVITIES AND HONORS
- Certificate of Honors-Board of Supervisors of San Francisco
- Alumni Association of Alliant University
Timeline
Director of Operations
FELTON INSTITUTE
07.2019 - Current
Director of Programs, Senior Division
FELTON INSTITUTE
01.2017 - 07.2019
Associate Director of Program Management
ASIAN COMMUNITY MENTAL HEALTH SERVICES
11.2013 - 12.2016
Mental Health Consultant / Pre- and Post-Doctoral Intern
PORTIA BELL HUME BEHAVIORAL HEALTH AND TRAINING CENTER
09.2011 - 02.2013
Bachelor of Arts - Social Ecology
University of California, Irvine
Master of Arts - Clinical Psychology
Alliant International University – California School of Professional Psychology
Doctor of Psychology (PsyD) - Clinical Psychology
Alliant International University – California School of Professional Psychology