Thalia Calderon-Canseco

• Provide high‑level operational, administrative, and compliance support for a national behavioral health technical assistance center, serving as a central operations partner ensuring efficiency, coordination, system integrity, and audit readiness.
• Experienced in business management, operations, logistics, and executive support; manage executive calendars, travel, expenses, reports, presentations, and high‑priority logistics with discretion and precision.
  • Coordinate cross‑department operations with HR, Finance, DTO, and Administration, streamlining communication, strengthening workflows, and supporting cross‑functional collaboration.
  • Develop operational systems and centralized documentation structures using Microsoft 365, OneDrive, SharePoint, Teams, and AI automations; design scalable grant and project workflows, build programs from inception, and author operations manuals.
  • Oversee LMS training compliance, track completion, generate audit‑ready reports, and maintain quality assurance standards and regulatory compliance.
  • Support onboarding, systems access, training logistics, and knowledge transfer for new staff, cultivating positive team dynamics and contributing to staff engagement and culture initiatives.
  • Apply 4DX and business strategy frameworks to drive aligned execution, data‑informed decision‑making, and measurable outcomes.
  • Support strategic partnerships and advisory board coordination through communication, planning, and operational alignment, contributing to sustainability initiatives and organizational resilience.
  • Lead and support cross‑functional project management initiatives, daily operations, resource allocation, process improvements, and operational planning; complete projects on time and within budget.
  • Analyze operational data to identify trends, optimize plans, and enhance workflow efficiency; implement programs that strengthen employee loyalty and reduce turnover.

• Lead national training coordination and compliance for 10,000+ employees across programs, divisions, headquarters, and regional offices.
• Partner with executive leadership and Learning & Development teams to deliver scalable, compliant training initiatives.
• Manage national and regional training calendars, schedules, and communications.
• Coordinate logistics for conferences, national trainings, and large-scale initiatives.
• Track in-service and supplemental training compliance; produce executive-level reports.
• Partner with LMS administrators (Relias, Litmos) to enroll learners and monitor completion.
• Developed & Coordinate (monthly) National New Employee Orientation (NEO) with HR and program leadership.
• Maintained comprehensive records of training activities, tracking progress towards certification requirements and compliance mandates. Providing regular compliance reports to leadership.
• Support department budgeting, invoicing, and procurement.
• Maintain and update training policies, protocols, and compliance documentation.

• Provided executive-level administrative and operational support to divisional leadership overseeing 28 family & children services programs nationwide.
• Supported the Vice President, executive leadership, and regional directors by delivering high‑level administrative, operational, and logistical support across complex, fast‑moving initiatives.
• Prepared comprehensive reports and presentations, enhancing communication of key initiatives to stakeholders.
• Streamlined office operations by implementing efficient filing systems and document management practices.
• Boosted team morale by fostering a positive work environment through effective conflict resolution and proactive problem-solving measures.
• Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
• Ensured seamless integration of new team members with comprehensive onboarding materials, mentorship programs, and ongoing support throughout their initial transition period.
• Ensured alignment, communication, and execution across programs nationwide working closely with program directors.
• Managed complex scheduling, travel, expenses, invoicing, and reporting.
• Coordinated division-wide meetings, trainings, and conferences.
• Prepared board materials, executive briefings, and presentations.
• Streamlined workflows and communication across service departments.
• Supported Medicaid expansion initiatives and clinician onboarding.
• Designed and led staff recognition and engagement initiatives.

Served as the Administrative Assistant supporting all Social Enterprise divisions—Café Del Sol, Green Energy & Construction, and Maintenance—while acting as the central liaison between Headquarters, enterprise teams, clients, and leadership. Managed administrative operations and cross‑enterprise communications.

Supported Café Del Sol by coordinating catering events, tastings, food‑safety compliance, inventory, staff trainings under NSLP guidelines, and cafeteria operations. Assisted Green Energy & Construction with preparing scopes of work, organizing project schedules, and procuring materials. Oversaw major Maintenance contracts serving shelters with over 700 clients, handling staffing, background checks, travel logistics, and daily task oversight.

Across all units, ensured seamless operations, accurate documentation, consistent communication workflows, and strengthened the mission of providing employment and professional development opportunities within the Hispanic community.

Demonstrated success in overseeing business development for luxury skin care brand, marketing, new client acquisition, sales, and operations in a fast-paced environment. Successfully coordinated beauty events and met financial goals with up to 10% of LY increase. Maintained up to date inventory. Attended Clarins beauty summits to strengthen product knowledge and cater to clientele.

Provided support to District Manager and General manager with administrative and operational duties, merchandizing, planograms, receiving, payroll, and scheduling. Worked 60-hour weeks during peak seasons in a fast-paced environment. Recruited and hired for regular and peak season followed by new associate Onboarding/Training.

Conducted weekly RF inventory scans and low/out discrepancy reports. Coordinated operations flow and floor scheduling. Conducted associate/cashier compliance to POS and cash handling procedures including but not limited to preparing and dropping bank deposits. Conducted daily scans for price increases or missing labels while keeping up with POG integrity. Filled in at the front end or floor as needed. Maintained balloon wall and counter standards. Maintained queue in season with merchandize and maintenance. Steady LY financial increases up to 20% at Parmer location.

Provided support to General manager and Executive Manager with administrative duties and organizing daily tasks for staff. Provided product knowledge and service to customers. Conducted merchandizing, planograms, receiving, and aisle checklists. Associate/cashier compliance to POS and cash handling procedures. Performed store maintenance and organization for stock room and aisles. Conducted daily scans for price increases or missing labels while keeping up with POG integrity. Filled in at the front end or floor as needed. Maintained balloon wall and counter standards. Maintained queue in season with merchandize and maintenance. Steady LY financial increases up to 40% at Brodie location.