Hi, I’m
Deandra Alaniz
Austin,TX
Summary
Results-driven professional with a diverse career journey, starting in the dynamic world of retail and progressing through roles in the service industry, now seeking to leverage this background in pursuit of growth opportunities within the ever-evolving SaaS sector. With a strong foundation in customer-centric roles, honing the ability to understand and meet client needs, build relationships, and drive revenue growth. Adaptability and problem-solving skills, acquired through navigating various industries, result in being well-equipped to thrive in the innovative landscape of tech and eager to contribute multifaceted expertise to drive success, client satisfaction, and business growth.
Overview
5
years of professional experience
Work History
OnePulseAustin, TX
Business Development Representative
06.2022 - 04.2023
Job overview
- Communicated with local organizations to build networks and develop leads.
- Maintained updated records in Hubspot CRM to meet requirements of sales team and GDPR regulations.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
- Outreach of minimum of 100 emails and 30 calls per day.
- Created own email cadences for outbound outreach.
- Assisted in HR/Admin duties in US office in place of HR department Headquartered in UK.
- Selected as member of company's "Culture Club" to raise awareness and lift employee voices to advance company morale.
BambooHRAustin, TX
Sales Development Representative
05.2021 - 06.2022
Job overview
- Built and manage accurate sales pipeline to maintain high volume of activity.
- Set and achieved company defined sales goals.
- Completed daily inbound calls, up to 8 hours per day.
- Achieved or exceeded 100% of company-defined sales quotas for 3 consecutive months.
- Total sales quota average for 6 full months on sales floor - 92.5%
- Maintained conversion rate of 98%
- Recognized in month of Jan-22 for top SDR creating $9,998 in closed won deals.
Olive GardenRound Rock, TX
Server
01.2018 - 11.2021
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Contributed towards store achievements of Diamond Club, Maintaining personal survey scores above 90%.
IA American Warranty Group (IAS)Austin, TX
Claims Representative
07.2020 - 05.2021
Job overview
- Worked effectively in fast-moving work environment to process large volumes of Road Hazard claims.
- Managed over 40 policyholder calls per day.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Affirmed or denied coverage fairly based on thorough investigations.
- Evaluated and settled complex insurance claims in strict timeframes.
- Interviewed policyholders to verify information and obtain additional details.
Education
The Art Institute of AustinAustin, TX
Bachelors of Science from Engineering and Sound Design
07.2018
Skills
- Critical thinking
- Conflict resolution
- Teamwork and Collaboration
- Time Management
- Written Communication
- Detail Oriented
Timeline
Business Development Representative
OnePulse
06.2022 - 04.2023
Sales Development Representative
BambooHR
05.2021 - 06.2022
Claims Representative
IA American Warranty Group (IAS)
07.2020 - 05.2021
Server
Olive Garden
01.2018 - 11.2021
The Art Institute of Austin
Bachelors of Science from Engineering and Sound Design
Similar Profiles
JOSE MACEDOJOSE MACEDO
Trust and Safety at Accenture/WhatsappTrust and Safety at Accenture/Whatsapp
ALMASI TAYLORALMASI TAYLOR
Part-Time Barista and Bartender at BlackBird Books and SpiritsPart-Time Barista and Bartender at BlackBird Books and Spirits
Kollin CasarezKollin Casarez
Digital Court Reporter at Planet DeposDigital Court Reporter at Planet Depos
Angelina DriggsAngelina Driggs
Fulfillment Associate at AmazonFulfillment Associate at Amazon
Tarang ChaturvediTarang Chaturvedi
BUSINESS DEVELOPMENT REPRESENTATIVE/SALES DEVELOPMENT REPRESENTATIVE at TeleperformanceBUSINESS DEVELOPMENT REPRESENTATIVE/SALES DEVELOPMENT REPRESENTATIVE at Teleperformance