Operations Management
Open To Work
Shayla Malone
Department of Health Care Policy and Financing
Aurora,CO
15
Years of experience
Strategic Human Resources and Operations leader with more than 20 years of experience advancing workforce initiatives, organizational effectiveness, operational excellence, and executive partnership within complex government and organizational environments. Proven ability to advise senior leaders on workforce strategy, organizational transformation, employee engagement, performance improvement, and business process optimization. Currently lead a team of five professionals within the Office of Community Living, providing strategic direction, developing team capabilities, improving service delivery, and partnering across departments to align workforce initiatives with organizational priorities. Recognized with Manager of the Year, Team of the Year, and Director's Award for exceptional leadership, collaboration, and operational performance. Skilled in leading change initiatives, leveraging data-driven insights, strengthening HR operations, and serving as a trusted advisor to executives during periods of growth, transformation, and organizational change. Experienced in staff supervision and development, performance management, strategic planning, continuous improvement, KPI and compliance monitoring, workload management, and executive-level stakeholder engagement. Proven ability to identify operational gaps, implement sustainable solutions, and use performance data to improve accountability and organizational outcomes. Experienced working within complex Medicaid and human-services environments and partnering across HR, Finance, IT, operations, leadership, and external stakeholders. Completing a Master of Business Administration (MBA), further enhancing expertise in strategic leadership, organizational development, workforce planning, and enterprise operations.
Work History
Executive Operations & Leadership Support
9 Years- Lead enterprise HR and organizational effectiveness initiatives that strengthen workforce strategy, employee experience, service delivery, and operational performance across complex government programs.
- Coordinated cross-functional alignment with executive leadership by translating business priorities into actionable workforce strategies, organizational solutions, and people initiatives tied to mission and operational objectives.
- Advised leaders on workforce planning, organizational effectiveness, performance management, employee engagement, leadership capability, and workforce challenges to support informed decision-making.
- Partnered with Human Resources, Finance, IT Operations, Facilities, and Executive stakeholders to support strategic initiative implementation, streamline resource optimization, and enable measurable organizational outcomes.
- Drove continuous improvement efforts by analyzing workforce and operational data to identify process opportunities and implement solutions supporting operational efficiency, consistency, and employee experience.
- Built and maintained performance metrics dashboards and reporting tools, consolidating reporting requirements to deliver actionable insights for workforce decisions and continuous organizational improvement.
- Developed change management initiative communication strategies to drive adoption of new systems and processes and support organizational transformation.
- Directed lead coach responsibilities for team of five professionals by managing performance, mentoring capability development, and implementing continuous improvement initiatives to strengthen team effectiveness.
- Developed scalable HR and operational process and service-model standards, defining best practices to improve process consistency and operational effectiveness to support organizational growth.
Executive Assistant/Project Coordinator
1 Year 9 Months- Partnered with executive leadership to support strategic initiatives, organizational priorities, and business objectives through effective planning, communication, and operational execution.
- Prepared executive briefings, presentations, reports, and decision-support materials to help senior leaders evaluate priorities, address challenges, and implement organizational strategies.
- Coordinated enterprise initiatives requiring cross-functional collaboration, stakeholder alignment, change management, and disciplined execution across multiple teams.
- Served as a trusted liaison between executive leadership, the Governor's Office, government partners, and external stakeholders, building collaborative relationships and managing sensitive communications with professionalism and discretion.
- Supported leadership through organizational initiatives by coordinating resources, identifying operational needs, tracking outcomes, and ensuring alignment with strategic priorities.
- Led implementation of the department's eClearance system, serving as a change management lead by developing training resources, providing stakeholder support, and driving successful adoption of new processes and technology.
- Designed and implemented tracking systems for leadership priorities, approvals, compliance activities, and operational workflows, improving transparency, accountability, and execution.
Appeals and Hearing Coordinator
3 Years 9 Months- Oversaw end-to-end government operations for Colorado Civil Rights Division, ensuring adherence to regulatory requirements, established processes, confidentiality standards, and organizational policies.
- Coordinated cross-functional partnerships with executive leadership, commissioners, legal teams, and external stakeholders to advance strategic initiatives and workforce-related priorities across organizational operations.
- Coordinated executive scheduling and agenda setting, developed executive briefings from analyzed information, and ensured timely stakeholder communication to enable leadership decision-making.
- Oversaw secure management of personnel-related information, executive correspondence, operational reporting, and performance data; maintained accuracy while adhering to compliance requirements.
- Performed lean process workflow analysis to identify optimization opportunities and deployed technology enhancements to improve operational effectiveness and service delivery.
- Provided strategic operational support to division director by managing priorities, preparing leadership materials, coordinating initiatives, and supporting execution of organizational objectives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Master of Arts - Organizational Leadership
Certificate - Transformational Leadership
Bachelor of Arts - Business Management
Skills
Executive Leadership Support
Strategic Human Resources Leadership
Executive Communications & Presentation Development
Board
Commission & Governance Coordination
Confidential Information & Records Management
HR Business Partnership & Executive Advisory
HR Operations & Service Delivery Improvement
Cross-Functional Collaboration & Stakeholder Management
Strategic Planning & Operational Execution
Workforce Planning & Resource Alignment
Team Leadership
Coaching & Staff Development
Process Improvement & Workflow Optimization
Project & Program Management
Talent Management & Leadership Development
Organizational Change Management
Executive Relationship Management
Event Planning
Executive Logistics & Travel Coordination
Technology Enablement (Microsoft 365
Teams
SharePoint
UKG & AI Tools)
Risk Assessment
Problem Solving & Decision Support
Adaptability in Fast-Paced Executive Environments
Large-Scale Event Coordination (1
200+ Attendees)
Government & Public Sector Stakeholder Coordination
Government & Public Sector HR Operations
Stakeholder Relationship Management
Staffing
Timeline
Executive Operations & Leadership Support
Department of Health Care Policy and Financing
10.2017 - CurrentRead More
Executive Assistant/Project Coordinator
Department of Human Services
01.2016 - 10.2017Read More
Appeals and Hearing Coordinator
Department of Regulatory Agencies
04.2012 - 01.2016Read More
Colorado State University
Master of Arts from Organizational Leadership
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University of Colorado
Certificate from Transformational Leadership
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Colorado State University
Bachelor of Arts from Business Management
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