Shayla Malone
Aurora,CO
Summary
Dynamic executive operations and leadership support professional with more than 20 years of experience driving operational excellence, coordinating executive initiatives, and supporting senior leadership within complex organizations. Currently lead a team of five administrative professionals at the Office of Community Living, providing strategic oversight, managing confidential information, and partnering across departments to ensure efficient operations and high-quality service delivery. Recognized with Manager of the Year, Team of the Year, and the Director's Award for exceptional leadership, collaboration, and operational performance. Proven ability to manage competing priorities, coordinate cross-functional projects, streamline business processes, and serve as a trusted partner to executive leaders with professionalism, discretion, and sound judgment. Completing a Master of Business Administration (MBA), further strengthening expertise in organizational leadership, strategic planning, and business operations.
Overview
14
14
years of professional experience
Work History
Executive Operations & Leadership Support
Department of Health Care Policy and Financing
Denver, CO
10.2017 - Current
- Lead enterprise operational initiatives that improve executive support functions, office efficiency, and service delivery across multiple programs.
- Drive process improvement initiatives by analyzing operational data, identifying workflow inefficiencies, and implementing solutions that enhance organizational effectiveness.
- Partner with executive leadership to implement strategic initiatives, aligning administrative operations with organizational priorities and business objectives.
- Develop executive dashboards, performance metrics, and reporting tools that provide leadership with actionable insights for informed decision-making.
- Lead cross-functional initiatives by coordinating with Human Resources, Finance, IT, Operations, and executive stakeholders to ensure successful project execution and organizational alignment.
- Monitor budgets, resource allocation, and operational expenditures while identifying opportunities to improve efficiency and maintain fiscal accountability.
- Coach and develop administrative professionals through performance management, training, and continuous improvement initiatives that strengthen team effectiveness.
- Lead organizational change initiatives by implementing standardized processes, updating policies, and improving operational consistency across teams.
- Serve as a trusted liaison for executive leadership by preparing briefing materials, executive correspondence, reports, presentations, and meeting documentation while handling confidential information with discretion.
- Implement technology solutions and business systems that streamline executive operations, improve workflow efficiency, and enhance reporting accuracy.
- Coordinate executive meetings by preparing agendas, briefing materials, presentations, and tracking action items to ensure timely follow-through.
- Manage multiple high-priority initiatives simultaneously while maintaining exceptional attention to detail and meeting critical deadlines.
- Build trusted relationships with senior leaders and cross-functional stakeholders by providing responsive, discreet, and solutions-oriented support.
- Handle highly confidential personnel, operational, and organizational information with professionalism, integrity, and sound judgment.
- Anticipate executive needs, proactively resolve issues, and ensure seamless execution of leadership priorities in a fast-paced environment.
Strategy Consultant
Classick Strategies
Aurora, CO
01.2013 - 08.2021
- Lead enterprise operational initiatives that improve administrative efficiency, service delivery, and organizational effectiveness across multiple programs.
- Partner with executive leadership to implement strategic priorities, aligning operational processes with organizational goals and business objectives.
- Lead cross-functional initiatives by collaborating with Human Resources, Finance, IT, Operations, and external stakeholders to ensure successful execution of organizational priorities.
- Drive continuous process improvement by analyzing workflows, identifying operational gaps, and implementing solutions that enhance efficiency, accuracy, and customer service.
- Develop executive reports, dashboards, and performance metrics that provide leadership with actionable insights to support informed decision-making.
- Coach and supervise a team of administrative professionals by establishing performance expectations, delivering training, and fostering a culture of accountability and continuous improvement.
- Lead organizational change initiatives by implementing standardized processes, updating policies, and improving operational consistency across teams.
- Prepare executive briefing materials, reports, presentations, and correspondence while managing confidential information with professionalism, discretion, and sound judgment.
- Implement technology solutions and business systems that streamline administrative operations, improve workflow efficiency, and enhance reporting accuracy.
Executive Assistant/Project Coordinator
Department of Human Services
Denver, CO
01.2016 - 10.2017
- Managed complex executive calendars, coordinated high-priority meetings, and balanced competing scheduling priorities for Executive Leadership.
- Prepared executive agendas, presentations, briefing materials, and supporting documentation to ensure leadership was informed and prepared for strategic meetings and decision-making.
- Coordinated executive meetings, departmental events, and strategic initiatives, ensuring seamless logistics, stakeholder alignment, and successful execution.
- Served as a primary liaison between Executive Leadership, the Governor's Office, and external stakeholders, fostering collaborative relationships while managing sensitive communications with professionalism and discretion.
- Served as the department's eClearance Power User, leading agency-wide implementation, providing subject matter expertise, developing training materials, and delivering training to ensure successful adoption and compliance.
- Designed and implemented executive tracking systems for correspondence, approvals, and compliance activities, improving accountability, workflow efficiency, and timely completion of leadership priorities.
Appeals and Hearing Coordinator/Executive Assistant
Department of Regulatory Agencies
Denver, CO
04.2012 - 01.2016
- Administered and coordinated the appellate process for the Colorado Civil Rights Division, ensuring compliance with statutory requirements, procedural deadlines, and confidential case management.
- Served as the primary liaison to the Colorado Civil Rights Commission, coordinating meetings, communications, case materials, agendas, and documentation between Commissioners, executive leadership, legal staff, and external stakeholders.
- Maintained confidential case records, executive correspondence, reports, and statistical data while ensuring accuracy, regulatory compliance, and timely reporting.
- Partnered with leadership on LEAN process improvement initiatives and case management system testing, identifying workflow enhancements that improved operational efficiency and service delivery.
- Provided executive-level administrative and operational support to the Division Director by managing complex scheduling, preparing briefing materials, coordinating meetings, and supporting high-priority initiatives.
Education
Master of Arts - Organizational Leadership
Colorado State University
Denver, CO 09-2026
Certificate - Transformational Leadership
University of Colorado
Denver11-2024
Bachelor of Arts - Business Management
Colorado State University
Denver, CO 05-2024
Skills
- Executive Leadership Support
- Executive Calendar & Meeting Coordination
- Executive Communications & Presentation Development
- Board, Commission & Governance Coordination
- Confidential Information & Records Management
- Executive Briefing Materials & Meeting Preparation
- Cross-Functional Collaboration & Stakeholder Management
- Strategic Planning & Operational Execution
- Process Improvement & Workflow Optimization
- Project & Program Management
- Data Analysis, KPI Development & Performance Reporting
- Organizational Change Management
- Team Leadership, Coaching & Staff Development
- Executive Relationship Management
- Event Planning, Executive Logistics & Travel Coordination
- Technology Enablement (Microsoft 365, Teams, SharePoint, UKG & AI Tools)
- Risk Assessment, Problem Solving & Decision Support
- Adaptability in Fast-Paced Executive Environments
Timeline
Executive Operations & Leadership Support
Department of Health Care Policy and Financing
10.2017 - Current
Executive Assistant/Project Coordinator
Department of Human Services
01.2016 - 10.2017
Strategy Consultant
Classick Strategies
01.2013 - 08.2021
Appeals and Hearing Coordinator/Executive Assistant
Department of Regulatory Agencies
04.2012 - 01.2016
Master of Arts - Organizational Leadership
Colorado State University
Certificate - Transformational Leadership
University of Colorado
Bachelor of Arts - Business Management
Colorado State University