Adam Dubuque
Brooksville,Fl
Summary
Experienced professional with an associates degree in computer science and over 30+ years of sales and customer service expertise. Proven track record in financial sales, collaborating with industry leaders like CITI to facilitate balance transfers and credit protection for prospects. Achevia Credit Union experience includes successful assistance to both new and existing customers in card activation. Lighthouse Credit Foundation involvement entailed contacting banks to provide valuable debt management and consolidation support to clients. Efficiently scheduled appointments for loan officers at Mortgage Investors Corp. Demonstrated leadership skills at RMH, Expert Marketing, and Prime Marketing, achieving remarkable sales team success.
Overview
24
24
years of professional experience
Work History
Supervisor/ Team Leader
Expert Marketing/Prime Marketing
01.2018 - 01.2023
- In 2018 started at Expert Marketing as a sales agent for home mortgage
- After 1 year in sales was quickly promoted to team leader/ Supervisor for the education department
- Leading teams of 20 -35+ agents for daily success
- Support roles so that the sales center can function as a successful team
- Create and deliver daily team meetings
- Monitor calls for production and non-productivity
- Interview new hires and role replacement
- Use and monitor campaign KPIs for hourly updates
- Multitask and meet all challenges to consistently improve the campaign whenever possible
- Meet and stay in communication with company clients for goals and needs.
Driver
Bitesquad
01.2015 - 01.2018
- Pick up food and drinks from respected fine dining and almost any other restaurant and deliver it to Bitesquad customers using an android dispatch app.
Sales / Customer Service
E.Z. Energy
01.2013 - 01.2015
- Started by helping residential home owners in lowering their gas and electric costs
- Responsible for informing potential customers of the savings and benefits of enrolling with the program
- I was eventually given a customer service role for another EZ Energy Client Achieva Credit Union contacting existing clients and making sure they received new chip bank/credit cards and walking them through the upgrade process.
Client Services/Program Director/Referral Specialist
Lighthouse Credit Foundation
01.2009 - 01.2013
- Specialized in finding solutions to clients need to become debt free as well as maintaining customer relations and future business
- Certified in Financial Literacy in house
- Finding solutions to incoming client account issues while notating and calculating accounts for discrepancies and issues
- Enroll new clients into debt management by doing a calculated debt analysis, a client budget and explanation of the complete program
- Send Emails and communicate with clients for special directions and instructions.
Automobile Sales/ Business Development
Clearwater Toyota
01.2007 - 01.2009
- Sales person with the ability to meet sales quota and beyond
- Quickly promoted to dealership business development specialist and was responsible for client dealership sales using business technology to communicate with future clientele
- Verify appointments; follow up on internet leads, and checking with customers regarding their new purchase
- File management and input of customer data between dealers and sales call center
- Scheduling follow up calls, letters, fax, and emails
- Compete and negotiate business over the internet.
Supervisor/ Management/ Credit Card Balance Transfers
R.M.H.
01.1999 - 01.2007
- I started presenting the opportunity for transferring multiple credit card account balances over to one card with 0% interest for CITI/MasterCard
- I was quickly promoted to team leader in charge of 1/4 of the company sales floor then supervisor 1 of 4
- Support roles so that the sales center can function as a successful team
- Monitor calls for production and non-productivity
- Interview new hires and role replacement
- Daily reports and emails to corporate office.
Education
Internship -
Internship Strategic Media SEO And Web Design
Associates in Science: Web Design - undefined
Saint Petersburg College
01.2012
Web Design Certification - undefined
Saint Petersburg College
01.2010
Skills
- Team leader/ Supervisor: I have demonstrated success in sales, marketing, and leading sales teams to achieve results
- Web development expert with over five years experience with websites and applications
- Experienced in sales and marketing, Web design, e-commerce, flash and special effects, advertising, and quality websites
- Management expertise- includes monitoring sales reps, Interviewing new hires, Inspire teams to excel, Daily reports and e-mail to corporate office
- Customer relations - work closely with customers, Find solutions to incoming client account issues, follow up to ensure satisfaction, Maintain customer relations for future business and referrals
- Innovative creativity - Ability to create new unique internet and web content SEO, Social Networking, entrepreneurship and more
- Consultative Sales
- Data Entry
- Call Management
- Executive management support
- Microsoft PowerPoint
- Quality Control
- Building rapport
- Customer Service
- CRM Software
- Technical Support
- Training development aptitude
- Microsoft Office expertise
- Call Center Operations
- Business development understanding
- Hospitality and accommodation
- Courteous demeanor
- Critical Thinking
- Service Upselling
- Problem Resolution
- Strategic sales knowledge
- Microsoft Excel
- Lead Generation
- Sales expertise
- Product Education
- Client Relations
- Computer Proficiency
- Process Optimization
- Team Development
Timeline
Supervisor/ Team Leader
Expert Marketing/Prime Marketing
01.2018 - 01.2023
Driver
Bitesquad
01.2015 - 01.2018
Sales / Customer Service
E.Z. Energy
01.2013 - 01.2015
Client Services/Program Director/Referral Specialist
Lighthouse Credit Foundation
01.2009 - 01.2013
Automobile Sales/ Business Development
Clearwater Toyota
01.2007 - 01.2009
Supervisor/ Management/ Credit Card Balance Transfers
R.M.H.
01.1999 - 01.2007
Associates in Science: Web Design - undefined
Saint Petersburg College
Web Design Certification - undefined
Saint Petersburg College
Internship -
Internship Strategic Media SEO And Web Design
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