Adam Duncan
Charlotte
Summary
Dynamic IT Support and Network Technician with over 10 years of hands-on experience in enterprise, education, and data center environments. Expertise includes system administration, networking, hardware and software troubleshooting, and exceptional customer support, consistently enhancing uptime and streamlining IT operations. Certified Data Center Associate (DCCA) with a robust skill set in networking, Windows, Linux, VMware, and fiber optic technologies. Ready to leverage extensive technical knowledge and proven problem-solving abilities to contribute effectively in a technology-focused role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Firefighter
Shingle Hollow Fire Department
02.2025 - Current
- Assisted emergency personnel with emergency treatment procedures, including fluids administration, medication, defibrillator and ECG monitoring
- Performed routine maintenance and repair for various service equipment, including fire engines, fire equipment and emergency response equipment
- Effectively operated emergency equipment, including fire engines, brush units in compliance with service standard guidelines for operations
IT Technician
Tryon International Equestrian Center
07.2022 - 02.2025
- Installed and maintained network infrastructure (FortiGate Meraki networks), video walls, and audio systems supporting large-scale events.
- Improved system reliability by proactively maintaining network and AV equipment.
- Provided hands-on IT support across a multi-site environment.
Broadband Services Technician
PANGAEA Internet
09.2021 - 07.2022
- Installed, repaired, and maintained single mode fiber optic infrastructure for residential and business customers.
- Supported Variety Cisco, FortiGate, Arista
- Diagnosed and resolved fiber equipment issues, reducing downtime for clients.
Technology Support Specialist
Thomas Jefferson Classical Academy
08.2020 - 09.2021
- Provided first-line IT support to 1,000+ students and staff, resolving hardware/software issues and managing classroom technologies.
- Managed device inventory, repair workflows, and warranty claims, ensuring 98% uptime for student learning devices.
- Assisted with standardized testing technology setup and AV support for school events.
Operations Technician I
TierPoint Data Center
10.2017 - 08.2020
- Built and configured Dell, Sun, and HP servers using imaging tools (Ghost, Kick-start, WDS).
- Performed data center racking, cabling, and equipment diagnostics.
- Monitored critical systems (chilled water, power, environmental) and escalated alarms to ensure 24/7 uptime.
- Delivered “remote hands” support for enterprise clients.
Network Administrator / Computer Technician
Tanner Companies
05.2011 - 10.2017
- Installed, configured, and maintained servers, POS systems, and network devices (FortiGate, Cisco).
- Managed Active Directory, VMware ESXi hosts, and Windows domain infrastructure.
- Provided remote and in-person support for diverse operating systems (Windows, Linux, Apple, Android).
- Implemented troubleshooting workflows that reduced average resolution time by 30%.
Education
High School Diploma -
Lighthouse Academy
Union Mills, NC05-2011
Skills
- IT Support & Helpdesk (Tier I–III)
- Network Administration (Routers, Switches, Firewalls)
- Data Center Operations (VMware, Server Builds, Rack/Cabling)
- Fiber Optic Installation & Repair
- Audio/Visual & Classroom Technology Support
- Active Directory
- Windows Server
- Linux
- Troubleshooting & Remote Support
- Service Management & Ticketing Systems
- Desktop technical support
- Hardware installation
- Technical support
- Network troubleshooting
- Network maintenance
- System administration
Certification
- Data Center Certified Associate (DCCA)
- North Carolina Emergency Medical Technician (EMT)
Timeline
Firefighter
Shingle Hollow Fire Department
02.2025 - Current
IT Technician
Tryon International Equestrian Center
07.2022 - 02.2025
Broadband Services Technician
PANGAEA Internet
09.2021 - 07.2022
Technology Support Specialist
Thomas Jefferson Classical Academy
08.2020 - 09.2021
Operations Technician I
TierPoint Data Center
10.2017 - 08.2020
Network Administrator / Computer Technician
Tanner Companies
05.2011 - 10.2017
High School Diploma -
Lighthouse Academy
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