Adam Duval
Aurora,CO
Summary
Hardworking and reliable individual with a vast background in customer service and benefit administrative support. Highly organized, proactive and punctual with team-oriented mentality. Results-focused benefit professional with strength in data analysis , HRIS software, and negotiations. Proactive leader with strengths in communication and collaboration. I am in search of a role that will allow me to expand my knowledge and skills.
Overview
10
10
years of professional experience
Work History
HRIS Benefits Coordinator
Stonebridge Companies
Littleton, CO
08.2022 - Current
- Oversees maintenance and updates of benefits records in HRIS (Workday)
- Receive and process benefit enrollments, life events changes and terminations for both corporate office as well as property based employees
- Maintain liaison role with carriers/vendor to ensure compliance standard met
- Responsible for conducting audits related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Creates formula based excel reports utilizing data gathered from audits applied to HRIS.
- Duties also include conducting benefit orientations to for new hires and new property acquisitions. As well as traveling to conduct Open Enrollment presentations to push enrollment participation
- Assisted in resolving discrepancies between payroll records and vendor invoices related to employee benefits packages.
Benefit Advisor
Gusto Technology
Denver , CO
06.2021 - 08.2022
- Created benefit plan offereings for small business cliental based off client preferences and state/region regulations.
- Checked accuracy based off underwriting regulations for clients location.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections made.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish SLA's.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Position required me to be Licensed in Life and Health insurance for the State of Colorado
Processing Specialist
BUSINESSOLVER
Denver, CO
05.2017 - 05.2021
- Served as a vital asset to my team by handling all COBRA and QMCSO processing. Also responsible for applying any changes received via fax and email in relation to dependent verification for our appointed client grouping.
- Worked from a book of business to apply client/ participant data as needed.
- Oversaw enrollment of new employees and company-wide yearly enrollment period. Verified accuracy and input information into database for carrier feed.
- Worked from a book of business to review client data for deficiencies or errors to ensure data transitions fed correctly to carriers
- Created Excel spreadsheets using data gathered from audits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Completed assessment and audits of file feeds to carriers to maintain QA standards.
TECHNICAL SUPPORT III
DIRECTV
Denver, CO
08.2013 - 06.2016
- Collected customer feedback and made account/profile changes .
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frame.
- Addressed customer service inquiries in a timely and accurate fashion.
- Achieved customer satisfaction rating of 98% within the first 3 months.
- Processed an average of 45 inbound and outbound technical support calls a day.
- Assisted customers with technical issues via email, live chat and telephone.
- Soft-sold additional services.
- During my almost 4 years with the company I became a mentor on my team assisting new employees achieve the customer service standards of the company.
Education
High School Diploma -
NOORVAK HIGH SCHOOL
Noorvik, AK2005
Skills
- Report preparation
- Quality control
- Data entry
- Strong listening talents
- Proofreading and editing
- Time management
- MS Office
- Leadership
- Policies implementation
- HRIS applications proficient
- Project management
- Payroll and benefits administration
- HR services
- HR policy/procedure development
- COBRA Knowledge
- licensed in Health and Life insurance
- Customer relations
- Data evaluation
- Tax reporting
- PeopleSoft HRMS
- Analytical
- Freight Labeling
- Assembly and Production
- Product Verification
- Order Picking
- Shipping and Receiving
- DOT Regulations
- Warehouse Operations
Timeline
HRIS Benefits Coordinator
Stonebridge Companies
08.2022 - Current
Benefit Advisor
Gusto Technology
06.2021 - 08.2022
Processing Specialist
BUSINESSOLVER
05.2017 - 05.2021
TECHNICAL SUPPORT III
DIRECTV
08.2013 - 06.2016
High School Diploma -
NOORVAK HIGH SCHOOL