Resourceful and detail-oriented Professional specializing in equity, diversity, and inclusion. Dedicated to driving positive change through training, collaboration, policy review, and patient advocacy. Excels in communication, empathy, crisis intervention, problem-solving, and interviewing techniques.
Overview
7
7
years of professional experience
Work History
Human Rights Officer
Westborough Behavioral Healthcare Hospital
03.2025 - Current
Educated Patients, families, and staff on Patient rights and how to exercise them.
Collaborated with QI-PI-RM to address complaints of dangerous, illegal, and inhumane conditions.
Provided orientation training on Human Rights, Mandated Reporting, and LGBTQIA2S+ care.
Met with patients 1:1 to review complaints submitted by phone or in writing.
Maintained complaint logs for the Department of Mental Health and CMS.
Reported out to the CEO on incoming complaints and complaint case statuses daily.
Served on quality initiative sub-committees focused on improving staff training and patient care.
Reported restraint and seclusion statistics to the Department of Mental Health monthly.
Inpatient Services Discharge Planner
Westborough Behavioral Healthcare Hospital
07.2023 - 03.2025
Met with patients 1:1 upon admission to initiate aftercare planning.
Coordinated aftercare referrals, appointments, and post-discharge placements to ensure seamless transitions for patients.
Collaborated with EOHHS state agencies to connect patients with community services.
Advocated for patients' needs in clinical systems and family meetings, enhancing care alignment and support.
Completed psychosocial assessments, Master Treatment Plans, and MTP-Rs.
Delivered placement consultation to Clinical Services colleagues, facilitating informed decision-making for patient care.
Worked with Utilization Review to obtain additional coverage for optimal continuity of care.
Logged all tasks performed in the electronic health record Kebok HCS.
Family-Centered Support Specialist
Mentor South Bay
06.2019 - 07.2023
Assisted Master's level clinicians in providing In-Home Family Therapy services.
Provided 1:1 community-based therapeutic mentoring services to youth ages 3-21.
Provided therapeutic services via telehealth during COVID-19 pandemic.
Consulted with community providers and DCF workers on client treatment progress.
Attended care plan, IEP, and foster care review meetings to advocate for clients' needs.
Developed and implemented IAP treatment plans for therapeutic mentoring services.
Mentored new Family Center Support Specialists joining the CBHI Team.
Logged all tasks performed in the electronic health record CredibleBH.
Ongoing Social Worker
Department of Children and Families
04.2022 - 12.2022
Provided case management services to children and families involved with the Department.
Engaged parents in collaborative assessment and action planning to address safety concerns.
Conducted home visits to assess environmental safety and review action planning updates.
Supervised weekly visits for families of children in the Department's custody.
Completed routine collateral calls to assess action planning progress.
Collaborated with courts and police to safely bring children into the Department's custody.
Presented in court for Care and Protection, Juvenile, and Family Probate proceedings.
Logged all tasks performed in the electronic record iFamilyNet.
Education
Bachelor of Science - Human Services
Fitchburg State Univerity
05-2019
Skills
Policy analysis
Crisis intervention
Patient advocacy
Case management
Agency collaboration
Community outreach
Diversity awareness
Diversity training
Effective communication
Critical thinking
Complaint resolution
Awards
Safe Homes Person of Courage - Young Adult Award, 04/01/21
Commonwealth of Massachusetts Official Senate Citation, 04/01/21
Licensing And Certifications
Licensed Social Worker Associate, 08/01/22, Present