Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic

Adam Faires

Charlotte,NC

Summary

Dynamic Systems Analyst with extensive experience at Memorial Sloan Kettering, specializing in HL7 messaging and software testing. Proven track record in project coordination and client training, ensuring successful go-lives and workflow optimization. Adept at technical communication and problem-solving, consistently enhancing data accuracy and patient safety across healthcare integrations. Solution-focused Systems Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, system design, and project management. Excel in problem-solving, teamwork, and communication, ensuring seamless integration of new systems and technologies into existing infrastructure.

Overview

23
23
years of professional experience

Work History

Systems Analyst – EMR & Patient Flow Informatics Team

Memorial Sloan Kettering
04.2023 - 03.2025
  • Worked on Epic HIM conversion project.
  • Built form templates and document types in OnBase.
  • Built HL7 templates along with vendor HL7 testing.
  • Maintained Documentation for Project.
  • Built new and revised existing forms in propriety software system.
  • Led demonstrations and trainings on product software.
  • Tested OnBase and Epic for form and patient accuracy.
  • Supported Go-Live after implementation.

HL7 QA Analyst – Integrations team

Experian
06.2021 - 03.2023
  • Responsible for reviewing Integration code builds. Ensuring code changes made by the integration team would work for clients.
  • Reviewed HL7 Messages for accuracy.
  • Worked with Mirth application and Azure Dev Ops.
  • Built multiple test cases and test suites used by QA staff.
  • Worked on multiple client implementations. Testing with clients (internal and external) on Appointment and Patient accuracy. Ensuring Go-lives were on time.
  • Worked in Agile, Jira and Manual testing environments.

HL7 Analyst

Compass Group USA
03.2018 - 06.2021
  • Responsible for reviewing and troubleshooting HL7 Messages issues for multiple hospitals. This was highly critical for patient safety.
  • Assisted client managers on workflow and message flow requests.
  • Worked on implementations for new client builds. This included testing and feedback directly with hospital staff.
  • Migrated and enhanced existing internal code for our hospitals to pull Diet and Allergy information faster and more accurately.
  • Worked on multiple high-profile projects, including implementation, testing, go-live support, and daily support.
  • Worked with Corepoint and Mirth engines for implementations. Including adjusting existing templates and coding them to client specifications.

I.T. Systems Analyst

Community Eye Care
Charlotte, USA
11.2017 - 03.2018
  • Responsible for reviewing/importing group 834 EDI and Excel formatted benefit information.
  • Analyzed the 834/Excel files. Compared the new data to existing data for any discrepancies. Worked with groups to get any errors resolved before importing.
  • Updated existing group information upon request.
  • Worked directly for COO on special projects.
  • This included pulling reports upon request via SQL or Excel from the CEC databases. Reports included comparing group enrollment at the beginning of the fiscal year versus the end of the fiscal year.

Data Analyst

Preferred Medical Marketing Corporation
Charlotte, USA
04.2013 - 07.2017
  • Responsible for maintaining Data accuracy/integrity for clients contracted with PMMC.
  • Assisted with New Client Onboarding.
  • Worked with new clients on data implementation.
  • Provided clients with PMMC Data Specs.
  • During Testing, provided feedback to client with resolutions on data corrections.
  • Validated 837/835 Data followed ANSI standards before implementation completed.
  • Worked with HL7 Messaging through ADT feeds. Including Testing, troubleshooting, and reporting to clients.
  • Daily communications with client managers on various data issues.
  • Daily use of SQL and to review imports post completion.
  • Daily use of Excel to provide reports to clients with issues and resolutions.
  • Daily Phone and Email conversations with client and client managers on data trends, providing resolutions.
  • Worked with clients on data changes.
  • Following PMMC guidelines, New/Changes in Data Files would be reviewed for software compliance.
  • Files were reviewed; feedback provided and per approval new/changes in data would be implemented.
  • Worked with client on times of imports for optimal performance.
  • Worked with client’s EDI Files to ensure accuracy.
  • Daily 837/835 EDI files were reviewed post import.
  • 837/835 files that did not match industry standards were reported to client and client managers. Fixes for the data were provided.

Contract Analyst

Preferred Medical Marketing Corporation
Charlotte, USA
02.2010 - 03.2013
  • Responsible for creating Medical Contracts, maintain accuracy, and quarterly updates on changing rates.
  • Assisted co-workers with Contract specific setups and inquiries.
  • Provided PMMC software support for hospitals.
  • Worked on testing team for new PMMC software implementation.

Help Desk/Road Technician/Trainer

AAA Carolinas
Charlotte, USA
01.2002 - 02.2010
  • Provide network, hardware, and software support to all AAA branches in North Carolina, South Carolina.
  • Replaced servers, network hubs and other network equipment for all branches.
  • Relocated systems for numerous branches to new locations.
  • Transitioned more than half the branches including headquarters to new networks and email systems.
  • Assisted in company wide phone system changes.
  • Coordinated with Branch Manager for end user training times.
  • Created basic phone training guides for end users.
  • Lead Trainer on Inter-Tel 5000 and Access phone system.
  • Phone setup and configuration.
  • Trained Branch managers on phone reporting software.
  • Replace PCs and PC components when necessary.
  • Deployed Windows XP and Office 2007 to all branches.
  • Assisted with multiple new location setups.
  • Deployment of companywide POS (Avatar) system.
  • Installed Hardware (Hand Scanners, Registers, Credit Card Machines, and printers).
  • Installed Software for POS equipment.
  • Provided continued support during product lifecycle.
  • Taught monthly classes to new employees on using computers, network basics, and phones.
  • Email.
  • PC safety.
  • Phone Usage.

Education

AAS - Criminal Justice

Central Piedmont Community College
Charlotte, NC
08.1999

Skills

  • HL7
  • Azure
  • Corepoint
  • Mirth
  • Microsoft Office Suite
  • HL7 Messaging
  • OnBase development
  • Epic implementation
  • Software testing
  • Data analysis
  • SQL querying
  • Agile methodology
  • Documentation management
  • Client training
  • Integration management
  • Project coordination
  • Workflow optimization
  • Technical communication
  • Problem solving
  • Attention to detail
  • Troubleshoot malfunctions
  • Technical analysis
  • Workflow improvement
  • Train users
  • Software and hardware updates
  • Business process analysis
  • Written communication
  • Multitasking Abilities
  • Teamwork and collaboration
  • End user support

References

  • Mary Mitchell, Associate Director, Application Services, Memorial Sloan Kettering, 949-227-2106
  • Larry Laska, Application Analyst 1, Memorial Sloan Kettering, 646-227-2083
  • Brian Kerestes, HL7 Manager - Application Services, Compass Group USA, 704-328-7788

Activities

  • Co-founder Joseph O’Neill Memorial Scholarship Golf Tournament
  • Arranged donations from local businesses
  • Recruited participants
  • Raised more than $7000
  • Minister in the Universal Life Church

Timeline

Systems Analyst – EMR & Patient Flow Informatics Team

Memorial Sloan Kettering
04.2023 - 03.2025

HL7 QA Analyst – Integrations team

Experian
06.2021 - 03.2023

HL7 Analyst

Compass Group USA
03.2018 - 06.2021

I.T. Systems Analyst

Community Eye Care
11.2017 - 03.2018

Data Analyst

Preferred Medical Marketing Corporation
04.2013 - 07.2017

Contract Analyst

Preferred Medical Marketing Corporation
02.2010 - 03.2013

Help Desk/Road Technician/Trainer

AAA Carolinas
01.2002 - 02.2010

AAS - Criminal Justice

Central Piedmont Community College

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Adam Faires