Yany Lopez
Lakewood Ranch,FL
Summary
Dynamic Revenue Cycle PAS Systems Support Analyst with over a decade at Sarasota Memorial Hospital, adept in systems analysis, optimization, and technical troubleshooting, ensuring seamless IT operations. Excels in enhancing operational efficiency and data integrity, leveraging skills in HL7 and analytical thinking. Proven track record in project coordination and significantly improving system functionality and user satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PAS Systems Support Analyst
Sarasota Memorial Hospital
06.2023 - Current
- Analyze and optimize outpatient scheduling systems to enhance operational efficiency
- Provide technical support and troubleshoot SCI SM and Order Facilitator issues, ensuring seamless functionality with other in-house applications such as AMPFM and SYNGO
- Remote into systems to diagnose and resolve errors, including user login and application performance issues
- Conduct root cause analysis investigations into incidents reported by customers or detected internally by monitoring tools
- Collaborate with vendors to resolve technical issues related to software products purchased from them
- Monitor system performance to identify potential issues.
- Create user security accounts and assigned permissions.
- Offer assistance in implementing and developing training programs.
- Research and identify solutions to technical problems within SCI SM, Order Facilitator and Provider Portal
PAS Systems Quality Control
Sarasota Memorial Hospital
10.2011 - 06.2023
- Managed QES, SCI SM and OF data integrity, ensuring compliance with organizational standards
- Implemented and supported new applications and technologies across the organization, providing technical support during Go-Lives by identifying potential problems before they occur
- Preceptor to new staff on scheduling, insurance, and pre-registration processes
- Designed and generated audits to monitor department efficiency, using data management systems to compile and track performance
- Maintained spreadsheets of data across multiple systems.
- Collaborated with other departments to identify and solve software issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Skills
- Systems Admin
- Data Management & Reporting
- ICD-10 / HCPCS / CPT Coding Knowledge
- HL7
- Smartsheet
- Visio
- EHR/EPM Systems
- NextGen / Allscripts
- HTML / JavaScript
- Excel / Word / PowerPoint
- Remote support / Analytical thinking
Certification
CHAA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PAS Systems Support Analyst
Sarasota Memorial Hospital
06.2023 - Current
PAS Systems Quality Control
Sarasota Memorial Hospital
10.2011 - 06.2023
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