Adam Gazzalla
Hollywood,CA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Customer-oriented, strategic-thinking salesperson with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, introducing products, implementing pricing models and revealing customer needs to deliver solutions. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
22
22
years of professional experience
Work History
Owner
O-Zone Cafe & Hookah lounge
Long Beach, CA
05.2015 - 10.2020
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Coordinated promotional events, such as fundraisers or special events, at the Cafe.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Negotiated contracts with vendors for food supplies, equipment purchases, catering services.
- Interacted closely with customers through social media platforms like Facebook and Twitter.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Analyzed customer feedback surveys to assess overall satisfaction levels with the Cafe's services.
- Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
- Planned special events such as wine tastings or live music nights at the cafe.
- Analyzed market trends to determine pricing structure for menu items.
- Created weekly promotions to increase customer traffic in the cafe.
- Hosted special events to boost brand awareness and increase community engagement.
- Set pricing structures according to market analytics and emerging trends.
Cafe Manager
Gypsy Cafe
Los Angeles, CA
04.2009 - 02.2014
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
- Recruited, trained, managed and evaluated cafe staff performance.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Monitored food quality regularly to ensure it was up to required standards.
- Kept abreast of industry trends by attending relevant seminars or conferences when possible.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Sales Associate
Berlin City Auto Group
Williston, VT
03.1999 - 07.2003
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers and provided product information.
- Developed relationships with potential buyers through phone calls and emails.
- Provided follow-up customer service after a car sale was completed.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Created detailed reports of daily sales activities for management review.
- Collaborated with team members to develop effective sales plans.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Acquired new customers.
- Answered customer questions in person, through email, and over the phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Bachelor of Arts - Accounting
Cairo Universty
Cairo09-1998
Skills
- Cold-calling
- Goal-Oriented
- Sales Presentations
- Closing deals
- Issue Resolution
- Lead Follow Up
- Goal Setting
- Customer Relationship Management
Timeline
Owner
O-Zone Cafe & Hookah lounge
05.2015 - 10.2020
Cafe Manager
Gypsy Cafe
04.2009 - 02.2014
Sales Associate
Berlin City Auto Group
03.1999 - 07.2003
Bachelor of Arts - Accounting
Cairo Universty
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