Relationship Building
Adam Fitzgerald
Concierge/Security
Tarrytown,NY
Summary
- Skilled security/concierge officer offering over 20 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors.
- Background includes monitoring entrances, facility grounds and closed circuit feeds. Vigilant security professional experienced in working independently to uphold tight security for various facilities.
- Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals.
- Fluent in English with basic understanding of Spanish.
- Diligent Security professional with 17 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
- Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras.
- Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premises.
- Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times.
- Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced security officer with over 17 years of experience in security/concierge. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Concierge/Security Guard
Century Protective Services
White Plains, NY
06.2016 - Current
- Completed full building and grounds patrols every two hours to spot and investigate concerns.
- Responded quickly to medical emergency involving collapsed patron.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Interacted assertively but non-confrontationally with all levels of personnel and general public.
Education
No Degree - Psychology
City College of New York of The City University of New York, The
New York, NYHigh School Diploma -
Grover Cleveland High School
Ridgewood, NY 09.1986 - 06.1989
Skills
Superb surveillance skills
Physical stamina
Legible report writing
Keen observer
Safety and security
Security operations experience
English fluency
[Type] communication
Relationship building and management
Verbal and written communication
Work ethic
Surveillance
Certification
Security Licensed (2019-2022)
Interests
Timeline
Concierge/Security Guard
Century Protective Services
06.2016 - Current
High School Diploma -
Grover Cleveland High School
09.1986 - 06.1989
No Degree - Psychology
City College of New York of The City University of New York, The