Adam Fitzgerald
New Rochelle
Summary
Dedicated and vigilant security guard-concierge with a proven track record of ensuring the safety and security of residential and commercial properties. Skilled monitoring surveillance systems, responding to emergencies, and providing excellent customer service in residents and guests. Possessing strong communications and problems solving skills. I am committed to maintaining a secure environment while delivering top-notch concierge service to enhance the overall experience of how I serve.
Experienced with guest relations, ensuring high standards of service and satisfaction. Utilizes strong organizational skills to manage daily operations smoothly. Knowledge of luxury hospitality practices and proven ability to lead and motivate teams effectively.
Knowledgeable concierge with history of providing exceptional guest services and managing high-profile clientele. Successfully led teams to enhance guest satisfaction and streamline operations. Demonstrated effective problem-solving and communication skills, ensuring seamless service delivery.
Overview
23
23
years of professional experience
Work History
Lead Concierge
Planned Companies
White Plains, NY
08.2024 - Current
- Daily duties include greeting guests, daily written reports, checking in and logging all packages into the Luxor system, ensuring cleaning services are maintaining a clean environment, checking the lobby area for any leaks or damages, responding to all residents inquiries.
- Supervised daily concierge operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented standard operating procedures to enhance efficiency and consistency in service delivery.
- Trained and mentored new staff, fostering a collaborative team environment focused on customer satisfaction.
- Established relationships with local vendors to provide residents with exclusive offers and tailored services.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
Security Guard/Concierge
Century Protective Services Inc
White Plains, NY
05.2016 - Current
- Maintained a secure environment by monitoring surveillance cameras, patrolling premises, and enforcing security protocols.
- Provided exceptional customer service to residents and visitors by offering directions, answering inquiries, and assisting with access control.
- Responded promptly to alarms and emergencies, assessing situations and implementing appropriate actions to ensure safety and security.
- Conducted regular inspections of property to identify and address potential security risks, such as unauthorized individuals or safety hazards.
- Collaborated effectively with team members and property management to uphold security standards and address any issues in a professional and timely manner.
Security Guard
Century Protective Services Inc
Las Vegas, NV
04.2003 - 09.2015
- Monitored and patrolled assigned areas to deter unauthorized entry and maintain the safety of the premises.
- Conducted routine security checks and inspections to ensure compliance with safety protocols and regulations.
- Responded promptly to alarms and emergencies, taking appropriate action to resolves issues and minimize risks.
- Documented and reported any suspicious activities or incidents to management for further investigation.
- Provided excellent customer service by assisting visitors, employees, and guests with inquiries and directions.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06-1986
Psychology
City College Of New York
New York, NYSkills
- Phone etiquette
- Front desk
- Communication skills
- Guest relations
- Administrative experience
- Guest services
- Hospitality
- Time management
- Customer service
- Task delegation
- Strong work ethic
Timeline
Lead Concierge
Planned Companies
08.2024 - Current
Security Guard/Concierge
Century Protective Services Inc
05.2016 - Current
Security Guard
Century Protective Services Inc
04.2003 - 09.2015
Psychology
City College Of New York
High School Diploma -
Grover Cleveland High School