Adam Frederickson

-Started in the Warehouse as a laborer April 2022-July-2022

-Promoted to Shipping & Retail Associate August 2022

-Promoted to Shipping & Retail Manager January 2024

• Provide direct customer service in person, by phone, email, and live chat; resolve order issues, product inquiries, and shipping discrepancies in a small business environment that does 3-5 million per year.

• Manage daily order fulfillment operations, shipping 30–50 packages per day during peak season and 5–15 during off-peak periods; independently processed nearly $1 million in inventory value within a single fiscal year, supporting seasonal demand where approximately 50% of annual sales occur between March and may.

• Create and manage inventory items within ERP system, including SKU development, pricing configuration, and system synchronization to ensure accurate stock levels and reporting.

• Oversee full e-commerce product lifecycle across two Shopify websites, including product listings, descriptions, image uploads, pricing updates, and inventory alignment.

• Administer ERP, Shopify, point-of-sale (POS), and shipping software integration to ensure accurate transaction processing, order flow, and data consistency across retail and online platforms.

• Manufacture and package retail products to meet shelf and online demand; train and supervise part-time production staff (8–12 hours per week) to maintain workflow efficiency and quality standards.

• Develop product labels and retail materials using Microsoft Publisher; utilize Excel and Word for operational reporting, documentation, and data tracking.

Security Officer April 2021-July-2021

• Provided security services at a state Job Center during COVID-19 operations, enforcing state health mandates, access control measures, and capacity limits in a high-traffic public environment.
• Utilized conflict de-escalation techniques to manage non-compliant or difficult individuals while maintaining safety, professionalism, and regulatory compliance.
• Conducted routine facility patrols and completed detailed hourly activity reports documenting incidents, visitor interactions, and compliance observations.
• Demonstrated reliability, sound judgment, and professionalism, resulting in promotion within four months.

Armed Security Officer
Star Protection and Patrol July 2021- April 2022

• Promoted to armed assignment at a Department of Justice facility following successful FBI background screening and site-specific clearance requirements.

• Maintained required state security officer licensure and completed company-certified firearm qualification and less-lethal certification, including Taser and OC spray exposure training.

• Controlled secured entry points, verified identification, screened visitors, and enforced strict security protocols within a secured government environment.

• Entrusted with a company patrol vehicle and responsibility for transporting personnel to assigned sites, supporting shift coverage and operational coordination across multiple locations.

• Maintained full-time assignment at the Department of Justice facility while accepting additional overtime and weekend shifts at other contracted sites, demonstrating flexibility and reliability across regional assignments from Madison to Green Bay.

Sun Prairie, WI; La Crosse, WI; Madison, WI | 2016–[End Date]

Delivery Driver | 2016–2018

• Delivered customer orders accurately and efficiently in a high-volume food service environment while maintaining customer service standards.
• Assisted with food preparation, cash handling, and both opening and closing procedures to support daily store operations.
• Supported multiple store locations while attending college, demonstrating flexibility and reliability across teams.
• Worked Full Time during breaks from school and worked 20-30 hours a week when in school.
• Maintained working during spring/summer breaks either staying in lacrosse or coming back home to new managers.

Assistant Manager (Dual Role: Driver & Shift Lead) | 2018–2019

• Promoted to Assistant Manager while maintaining delivery responsibilities; supervised shift operations in a fast-paced environment.
• Participated in hiring, onboarding, and scheduling processes while supporting daily operational management.
• Managed opening and closing procedures, cash reconciliation, inventory counts, and adherence to operational standards.
• Assisted with inventory purchasing and supply management to maintain stock levels and control costs.
• Trained employees on customer service expectations, food safety requirements, and point-of-sale system operations.

General Manager | 2019–[End Date]

• Promoted to General Manager and assigned to lead operations at a separate store location.
• Directed full store operations including staffing, scheduling, hiring, inventory purchasing, labor oversight, and daily financial controls.
• Supervised and developed a team of approximately 10–20 part-time and full-time employees while maintaining accountability for performance and operational compliance.
• Managed inventory procurement, stock control, opening and closing procedures, and cash handling to ensure operational efficiency and policy adherence.
• Participated in company leadership meetings to review performance metrics, set operational goals, and implement strategies to improve team performance and overall store results.