Adam Garlick
Blissfield,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Special Ops Agent
Best Buy
02.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved escalation inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to market requests, offering excellent support and tailored recommendations to address needs.
PC Double Agent
Best Buy
09.2021 - 02.2023
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Delivery Experience Agent
Best Buy
10.2018 - 09.2021
- Educated customers on use, care and adjustments of appliances.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Home Theater Cadet
Best Buy
09.2015 - 10.2018
- Strengthened team operations and drove positive results in revenue and net operating profit.
- Followed standards and procedures to maintain safe work environment.
- Assisted customers with setting up and configuring home theater systems.
Education
No Degree - Business Administration
Central Michigan University
Mount Pleasant, MISkills
- Administrative Support
- Multitasking and Organization
- Analytical Thinking
- Process Implementation
- Adaptability and Flexibility
- Developing Reports
- Time Management
- Hiring and Training
- Microsoft Office
- Training and Development
Timeline
Special Ops Agent
Best Buy
02.2022 - Current
PC Double Agent
Best Buy
09.2021 - 02.2023
Delivery Experience Agent
Best Buy
10.2018 - 09.2021
Home Theater Cadet
Best Buy
09.2015 - 10.2018
No Degree - Business Administration
Central Michigan University