Angelita Polino
Winn Companies
Chico,CA
5
Languages
1
Certification
12
years of professional experience
Hard-working professional with 11 years of experience and a proven knowledge of data entry, operating policies & procedures, and vendor and customer communications. Knowledgeable in LIHTC, RD and HUD
Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Aiming to leverage skills to successfully fill a position in Property Management.
Work History
(Temp )OPS Property Manager
2 Months- Managed financial reporting and budgeting processes, optimizing resource allocation for operational efficiency.
- Developed and implemented property marketing strategies, increasing occupancy rates through targeted outreach efforts.
- Coordinated maintenance schedules and repairs, enhancing tenant satisfaction through timely service delivery.
- Oversaw daily operations of residential properties, ensuring compliance with regulations and company standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted final move-out inspections with tenants to assess necessary repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
Leasing Consultant
3 Months- Managed 116 units in HUD project-based community.
- Completed Annual and Interim Recertification
- Conducted property tours for prospective tenants, emphasizing key features and amenities to facilitate informed leasing decisions.
- Managed lease documentation and ensured compliance with company policies and regulations.
- Fostered strong relationships with residents, contributing to increased community satisfaction and retention.
- Partnered with marketing team to design targeted advertising strategies, improving visibility for available units.
- Managed leasing process from application to move-in, ensuring compliance with company policies.
Assistant Community Manager
4 Months- My position with Aperto is Assistant to Community Manager of 164 unit Affordable Housing - LIHTC-HUD Property. Managed daily operations and enforced policies, procedures, and programs. I am the first point of contact in Office. Maintains and updates waitlist Answer multiline phone, respond to voicemail and emails. Conducted interviews and screenings of prospective residents to ensure suitable occupancy. Identify appropriate contractors, managed processing and monitoring of work orders to maintain property standards. Process and monitor work orders. Process invoices submit for payment. Rent Collection, receipting, preparing deposits using Yadi software. Submit required reports and maintains records according to company policy. Issued 3/10 day perform or quit notices to residents for lease violations. Assisting with annual recertifications, interim recertifications and GR's
- Assisted in managing tenant communications and resolving inquiries effectively.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Facilitated resident events to enhance community engagement and satisfaction levels.
- Coordinated property maintenance requests and ensured timely follow-up with service providers.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Conducted regular inspections to identify needed improvements and maintain the highest standards.
Outreach & Enrollment Specialist
5 Months- Screened patients for health insurance- Medi-cal, Covered California, processed applications for other health programs. Provided informal and community-based health-related education throughout Ampla Health Service area. Certified Counselor for Covered California. Certified with Connect to Care through County Medical CMSP. Conducted patient education and insurance application assistance, provided translation services, and maintained detailed medical record documentation. Provided follow-up care coordination related to insurance enrollment, enabling services based on Social Determinants of health such as housing application assistance, food banks, referrals etc. CPR Certified, Bilingual-Spanish- Fluent
- Facilitated patient enrollment processes, ensuring compliance with healthcare regulations.
- Streamlined application review, enhancing efficiency and reducing processing time.
- Provided training and support to new enrollment staff, improving team performance.
Assistant Community Manager
1 Year 2 Months- My position with Aperto is Assistant to Community Manager of 164-unit Affordable Housing - LIHTC-HUD Property. Share the responsibility for the overall operation, and day-to-day implementation of policies, procedures and programs. I am the first point of contact in Office. Maintain and update waitlist. Managed incoming calls on a multiline phone system to assist residents, respond to voicemail and emails. Interview and screen prospective residents for occupancy. Identified and selected contractors and vendors, obtaining competitive bids to ensure quality service. Process and monitor work orders. Processed invoices for timely payment to vendors submitting for payment. Collected rent payments from residents on a monthly basis, receipting, preparing deposits using Yadi software. Microsoft, Excel, Ring Central. Compiled reports and organized records to comply with company policy. Sending 10-day perform or quit, pay or quit notices. Assisting with annual recertifications, interim recertifications and GR's
- Managed tenant inquiries and resolved issues, ensuring high levels of satisfaction and retention.
- Coordinated resident events to enhance community engagement and foster relationships among tenants.
- Assisted in property inspections, identifying maintenance needs and coordinating timely repairs.
Office Assistant
2 Months- Managed daily office operations to ensure efficient workflow and organization.
- Facilitated efficient office operations to support team productivity. to ensure efficient workflow and organization.
- Organized and managed scheduling for meetings and events to optimize time management. for meetings, travel arrangements, and office events.
- Implemented filing system improvements to enhance document retrieval efficiency.
Office Assistant
2 Months- Managed scheduling and communication for office staff, ensuring efficient workflow and coordination.
- Answered incoming calls using multi-line phone system, directing inquiries to appropriate personnel to ensure efficient communication. Checked and responded to all voicemails and emails using OneSite Queue. Set up appointments for 24 hours entries, tours, leases. Issued 3-day perform or quit lease violations and 3-day pay or quit notices to ensure compliance with leasing agreements. Made New Resident files, made copies, ran reports. Delivered packages to Luxer for residents.
- Assisted with the preparation of reports and documentation, enhancing accuracy and consistency in records.
- Supported onboarding processes for new employees, facilitating a smooth transition into company operations.
Property Manager
9 Months- Managed 90-unit low income housing tax credit property and maintained front office, responding promptly to all calls and emails. Received prospects applications. Submitted rent increases and renewals. Coordinated move-ins, move-outs, recertifications, and renewals while organizing tenant files and preparing notices to residents. Reported property incidents, accidents, etc. and resolved resident issues and conflicts timely and in accordance with site guidelines. Issued lease violations, 3 day perform or quit, 3 day pay or quit. Maintained cleanliness of office, bathrooms, and common room to ensure a welcoming environment.
- Coordinated leasing efforts, improving occupancy rates through targeted marketing strategies.
- Managed tenant relations to resolve issues and enhance satisfaction.
- Oversaw property maintenance schedules to ensure compliance with safety standards.
Property Manager
9 Months- Managed 90-unit Low Income Housing Tax Credit property, ensuring tenant satisfaction and compliance with housing regulations. Maintained front office, checked and responded to all calls and emails. Received prospects' applications. Submitted rent increases and renewals. Processed move-ins, move-outs, recertifications and renewals. Organized tenant files, made copies, Notices to residents. Reported property incidents, accidents, etc. and resolved resident issues and conflicts timely and in accordance with site guidelines. Issued lease violations, 3 day perform or quit, 3 day pay or quit. Maintained cleanliness of office, bathrooms, and common room.
- Oversaw daily operations of multiple residential properties, ensuring optimal performance and tenant satisfaction.
- Managed budgets and financial reports, ensuring accurate tracking of income and expenses.
- Implemented property maintenance schedules, reducing response times for repairs and enhancing overall service quality.
Resident Manager
4 Years 11 Months- Screened and processed prospective families to ensure compliance with USDA funding requirements for rental assistance.
- Enforced terms of Lease Agreement and House Rules.
- Performed move-in, move-outs and yearly inspections
- Helped with Resident Services to coordinate tenant programs and children's activities
- Attended training of USDA and Fair Housing classes to stay current with appropriate property required certifications
- Completed basic repairs, painting, and turnovers of vacant apartments on schedule to enhance tenant satisfaction.
- Maintained accurate information on vacancies and the make ready process
- Processed work orders by assigning to maintenance staff, landscape staff or outside vendors of needed repairs and tracked for preventive maintenance
- Inspected community, grounds, mailboxes, parking areas, and community garden daily for cleanliness and safety to maintain a welcoming environment.
- Ordered all supplies for office, maintenance and property
- Collaborated with Regional Manager and Facilities Supervisor with budget overview and worked on early stages of budget development
- Collected rents according to policy and worked within approved operating budget
- Maintained on-call availability for emergency situations 24 hours a day for emergencies and attended to emergency or assigned to maintenance
- Annually re-certified tenants by effective date.
Resident Manager
7 Years- Screened and processed prospective families and made sure they qualified under USDA requirements for funding of rental assistance.
- Enforced terms of Lease Agreement and House Rules.
- Maintained accurate vacancy records and oversaw make ready process to ensure timely apartment availability
- Performed move-in, move-outs and yearly inspections
- Processed work orders by assigning to maintenance staff, landscape staff or outside vendors of needed repairs and tracked for preventive maintenance
- Collected rents according to policy and worked within approved operating budget
- Processed work orders by assigning repairs to maintenance staff, landscape staff, or outside vendors.
- Annually re-certified tenants by effective date.
- Ordered all supplies for office, maintenance and property
- Provided 24-hour emergency assistance to tenants and attended to emergency or assigned to maintenance
- Coordinated tenant programs and children's activities through collaboration with Resident Services
- Assisted tenants in organizing cultural and national celebrations to foster community engagement
- Collaborated with Regional Manager and Facilities Supervisor with budget overview and worked on early stages of budget development
Education
High school diploma - Office Administration
Skills
Yardi (3years) One Site
OneSite (3 years)
Property management
Budget management
Financial reporting
Rent roll report preparation
Income statement preparation
Accounts receivable
Cash handling
Regulatory compliance
Property inspections reliance
HUD compliance knowledge
Fair Housing regulations
Tenant screening
Landlord-tenant law
Housing services
Tenant conflict resolution
Tenant engagement
Community engagement
Marketing
On-site record keeping
Property Leasing (9 years)
Multifamily property management
Multifamily properties
Occupancy management
Budget management
Operations management
Administrative management
Office Management (10+ years)
Administrative support
Clerical skills
Office experience
Data entry
Filing
Spanish
Computer operation
Windows
Microsoft Office (7 years)
Microsoft Excel
Microsoft Word (7 years)
Microsoft Outlook
Microsoft Teams
Technical skills
Productivity software
Writing skills
Translation
Bilingual Spanish support
Fluent in Spanish translating forms
English (10+ years)
Spanish
Communication skills
Phone etiquette
Multi-line Phone Systems
Multiline phone support
Interviewing
Conflict resolution
Conflict management
Team management
Regulatory auditsars)
Supervising experience
Attention to detail
Technical skills
Basic math
Diverse tenant relations
Supportive housing environments
Operations management
Technical skills
Administrative skills
Case management
Intake
6+ years of management experience
10+ years of computer literacy
6+ years of operations management experience
Marketing strategies
Enhanced tenant satisfaction strategies
Language proficiency
Typing
Property Leasing (9 years)
Computer operation
Data entry
Diverse tenant relations
Organizational management
English (10+ years)
Property inspections
Occupancy management
Administrative support
Fair housing mandates
Multifamily property management
Fluent in Spanish translating forms
Certification
- Driver's License
- CPR Certification
- Non-CDL Class C
- CDL
Languages
Multilingual - Fluent
Spanish - Fluent
Translation - Fluent
English - Fluent
Bilingual - Fluent
Timeline
(Temp )OPS Property Manager
Winn Companies
06.2026 - CurrentRead More
Leasing Consultant
Asset Living
12.2025 - 03.2026Read More
Assistant Community Manager
Aperto Property Management
08.2025 - 12.2025Read More
Outreach & Enrollment Specialist
AMPLA HEALTH
02.2025 - 07.2025Read More
Assistant Community Manager
Aperto Property Management
09.2023 - 11.2024Read More
Office Assistant
InterSolutions, LLC
05.2023 - 07.2023Read More
Office Assistant
InterSolutions, LLC
05.2023 - 07.2023Read More
Property Manager
WinnCompanies
05.2022 - 02.2023Read More
Property Manager
WinnCompanies
05.2022 - 02.2023Read More
Resident Manager
Community Housing Improvement Program
01.2017 - 12.2021Read More
Resident Manager
Community Housing Improvement Program
12.2014 - 12.2021Read More
Fairview High School
High school diploma from Office Administration
Read More