Quartana Jefferson
San Antonio
Summary
Multifamily property management professional with experience in optimizing property operations and enhancing tenant satisfaction. Expertise in budgeting, leasing, and maintenance coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for excellent communication, problem-solving skills, and reliability, ensuring seamless property management and high tenant retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Multi-Family Property Manager
LONE STAR CAPITAL
08.2024 - Current
- Oversee 1152 units (4 properties
- 1 SA, 3 HOU)
- Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures
- Inspects the property to ensure the highest standards are maintained: evaluates maintenance, grounds, and housekeeping operations in areas of efficiency
- Conducts periodic inspection of vacant apartments for market-ready condition
- Conduct a meeting with Asset Mgr to ensure the property is compliant with REIT requirements
- Communicate with tenants and leasing to ensure renewals of 90% or higher by providing the highest level of customer service
- Works closely with leasing and assistant managers showing vacant spaces, coordinating tenant move in/outs, and completing tenant improvements
- Resident retention
- Assist with the sale of the property
- Great working relationship with co-workers and vendors
- Process Invoices
Multi-Family Property Manager
Quantum Leap Property Management
08.2023 - 07.2024
- Oversee 396 apartment homes (units)
- Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures
- Inspects the property to ensure the highest standards are maintained: evaluates maintenance, grounds, and housekeeping operations in areas of efficiency
- Conducts periodic inspection of vacant apartments for market-ready condition
- Conduct a meeting with Asset Mgr to ensure the property is compliant with REIT requirements
- Communicate with tenants and leasing to ensure renewals of 90% or higher by providing the highest level of customer service
- Works closely with leasing and assistant managers showing vacant spaces, coordinating tenant move in/outs, and completing tenant improvements
- Resident retention
- Assist with the sale of the property
- Great working relationship with co-workers and vendors
- Process Invoices
Senior Property Manager
GVA Property Management
05.2021 - 04.2023
- Oversee 500+ apartment homes
- Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures
- Inspects the property to ensure the highest standards are maintained: evaluates maintenance, grounds, and housekeeping operations in areas of efficiency
- Conducts periodic inspection of vacant apartments for market-ready condition
- Conduct a meeting with Asset Mgr to ensure the property is compliant with REIT requirements
- Communicate with tenants and leasing to ensure renewals of 90% or higher by providing the highest level of customer service
- Works closely with leasing and assistant managers showing vacant spaces, coordinating tenant move in/outs, and completing tenant improvements
- Resident retention
- Assist with the sale of the property
- Great working relationship with co-workers and vendors
- Process Invoices
Assistant Property Manager
Roscoe Property Management
08.2020 - 01.2021
- Ensured maintenance request were handled satisfactory
- Performed Accounts payable and payroll management
- Prepared monthly audits of accounts and property budgets
- Implement and execute marketing strategies to increase property traffic
- Persistent follow-up on collections and past due balance
- Produce monthly reports for Property Manager
- Monitor renewals
- Process Invoices
- Collect rent and make deposits daily and reconciliations monthly
- Process FAS
- Temp position while in school
Property Manager
Highland Commercial Properties
05.2017 - 07.2020
- Managed Over 1500+ unit between Fort Worth, Houston, and San Antonio Texas
- Ensured maintenance request were handled satisfactory
- Assist with the sale of the properties
- Performed Accounts payable and payroll management
- Prepared monthly audits of accounts and property budgets
- Implement and execute marketing strategies to increase property traffic
Education
BBA - Forensics Science
American InterContinental University
Arizona (online)05-2026
Skills
- Budgeting
- Management
- Communication skills
- Customer service
- Operations Management
- Section 8
- T12
- Property management
- Office management
- Conflict management
- Bluemoon
- Accounting
- Yardi Voyager
- CRM
- Avid
- Analysis skills
- Interviewing
- Payroll management
- Payroll
- Financial report writing
- Avid
- Microsoft Word
- Data collection
- Administrative Experience
- Microsoft Excel
- Variance
- Resman
- Yardi
- Supervising experience
- Fair Housing regulations
- Risk management
- Microsoft Office Suite
- Accounts payable
- Negotiation
- Financial Report Writing
- Operations management
- Project management
- LIHTC
- Sales
- Cleaning
- Conflict Management
- Organizational skills
- Working with people with developmental disabilities
- Contracts
- School experience
- One Site
- Microsoft Outlook
- Marketing
- Leadership
- Property inspection
- Property management expertise
- Rent collection
- Organizational growth
- Fair housing compliance
- Leasing strategies
- Financial acumen
- Communication proficiency
- Resident retention
- Lease administration
- Accounts receivable
- Marketing and advertising
- Resident support
- Budget management
- Rents collection
- Tenant challenge resolution
- Capital projects
- Income tracking
- Eviction processing
- Problem-solving
- Multitasking Abilities
- Active listening
- Decision-making
- Microsoft office
- Leasing and sales
- Multi-family property management
- Financial budgeting and reporting
- Team building
- Interpersonal skills
- Risk assessment
- Complex Problem-solving
Certification
Driver's License, 05/01/23, 05/31/27
Timeline
Multi-Family Property Manager
LONE STAR CAPITAL
08.2024 - Current
Multi-Family Property Manager
Quantum Leap Property Management
08.2023 - 07.2024
Senior Property Manager
GVA Property Management
05.2021 - 04.2023
Assistant Property Manager
Roscoe Property Management
08.2020 - 01.2021
Property Manager
Highland Commercial Properties
05.2017 - 07.2020
BBA - Forensics Science
American InterContinental University
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