Jasmine Mayo
Washington,DC
Summary
Results-driven Property Manager with over 15 years of experience overseeing multi-family and multi-site properties, including large-scale complexes of 500+ units. Expertise in tenant relations, lease administration, budget management, and compliance with LIHTC, Section 8, and other affordable housing programs. Strong track record of increasing tenant retention, optimizing operations, and maximizing revenue. Adept at leading teams, coordinating maintenance, and ensuring regulatory compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
Wesley Housing
07.2022 - 02.2025
- Oversee operations for multiple properties, ensuring compliance with budget and regulatory standards
- Manage leasing, maintenance, and administrative teams across several sites
- Develop and implement tenant retention strategies, increasing occupancy rates
- Conduct regular property inspections and coordinate maintenance needs
- Streamline operational processes to improve efficiency and cost-effectiveness
Community Manager
The Michaels Organization
06.2022 - 07.2023
- Managed operations for a 500+ unit multi-family property, ensuring high occupancy and compliance
- Led and mentored a 10-person team, including leasing, maintenance, and administrative staff
- Implemented tenant retention initiatives, increasing renewal rates by 70%
- Oversaw property budgets, optimized expenses, and managed financial reporting
- Developed marketing strategies that improved leasing rates and community engagement
Area Community Manager
Eagle Point Management
08.2021 - 04.2022
- Supervised multiple communities within cost constraints, ensuring operational efficiency
- Boosted renewal rents by 5-10% while maintaining a 95% collection rate
- Directed lease-up activities, successfully launching two new communities
- Resolved tenant disputes and improved retention rates by 98%
Senior Property Manager (Tax Credit/HUD)
Towner Management
02.2020 - 07.2021
- Managed 4 properties (including senior & transitional housing), ensuring full compliance with HUD and LIHTC regulations
- Improved rent collection rates to 95% and increased renewal rents by 20%
- Conducted annual and interim recertifications and oversaw vendor contract negotiations
Property Manager & Assistant Property Manager
Career Strategies Group
06.2016 - 02.2020
- Directed leasing and property management for conventional and tax credit properties
- Reduced operating costs by 60% while maintaining high resident satisfaction
- Secured 15-20 rental agreements per month, maintaining 95%+ occupancy
Assistant Property Manager
Dreyfuss Management LLC
01.2015 - 01.2016
Assistant Property Manager
Edgewood Management Group
01.2014 - 01.2015
Community Residential Assistant
Horning Brothers
01.2011 - 01.2014
Leasing Consultant & Sales Coordinator
Equity Residential & Spring Hill Mt. Vernon
01.2009 - 01.2011
Guest Services Manager
Westin Hotel
01.2008 - 01.2009
Education
Associate of Arts - Interior Design
The Art Institute of Pittsburgh
Pittsburgh, PA06.2009
Master of Business Administration (MBA) -
University of Maryland
Baltimore, MD06-2025
Bachelor of Business Administration -
Colorado Technical University
Denver, CO01.2019
Skills
- Property & Asset Management
- Multi-Site & Portfolio Management
- LIHTC
- Section 8
- Section 236
- HUD
- Conventional Housing
- Lease-ups
- Market-Rate Properties
- Annual File Audits
- Budgeting
- Financial Forecasting
- Cost Control
- REAC Inspections
- Compliance
- Staff Training
- Team Leadership
- Development
- Vendor Negotiation
- Contractor Negotiation
- Resident Relations
- Tenant Retention Strategies
- Yardi
- OneSite
- MRI
- Jenark
- NUI
- Nexus Accounting Software
- Microsoft Office
- Digital Marketing
- Social Media
- Outreach
Certification
- TCS (Tax Credit Specialist) Certification, Current
- Certified Occupancy Specialist, Current
- Certified Property Manager, Current
Accomplishments
- Successfully managed lease-ups for multiple new communities.
- Maintained a 98.9% annual file audit score in compliance with LIHTC regulations.
- Increased tenant retention by 70%+ through improved service and engagement strategies.
- Reduced operating costs by 60% through strategic budget management.
- Launched digital marketing initiatives, driving higher occupancy rates.
Skills Expertise
Multi-Site & Portfolio Management, LIHTC, Section 8, Section 236, HUD, and Conventional Housing, Lease-ups & Market-Rate Properties, Annual File Audits (Maintaining 98.9% Score), Budgeting, Financial Forecasting & Cost Control, REAC Inspections & Compliance, Staff Training, Team Leadership & Development, Vendor & Contractor Negotiation, Resident Relations & Tenant Retention Strategies, Crisis Resolution & Emergency Management, Yardi, OneSite, MRI, Jenark, NUI, Nexus Accounting Software, Microsoft Office (Word, Excel, PowerPoint), Direct & Digital Marketing (Social Media, Outreach)
Timeline
Multi-Site Property Manager
Wesley Housing
07.2022 - 02.2025
Community Manager
The Michaels Organization
06.2022 - 07.2023
Area Community Manager
Eagle Point Management
08.2021 - 04.2022
Senior Property Manager (Tax Credit/HUD)
Towner Management
02.2020 - 07.2021
Property Manager & Assistant Property Manager
Career Strategies Group
06.2016 - 02.2020
Assistant Property Manager
Dreyfuss Management LLC
01.2015 - 01.2016
Assistant Property Manager
Edgewood Management Group
01.2014 - 01.2015
Community Residential Assistant
Horning Brothers
01.2011 - 01.2014
Leasing Consultant & Sales Coordinator
Equity Residential & Spring Hill Mt. Vernon
01.2009 - 01.2011
Guest Services Manager
Westin Hotel
01.2008 - 01.2009
Bachelor of Business Administration -
Colorado Technical University
Associate of Arts - Interior Design
The Art Institute of Pittsburgh
Master of Business Administration (MBA) -
University of Maryland
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