Adam Ghazi
Bethlehelm,Pennsylvania
Summary
Dynamic General Manager with extensive experience at Domino's, excelling in customer service and staff supervision. Proven track record in enhancing operational efficiency and increasing customer satisfaction through effective problem-solving and strategic labor management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Domino's Pizza
06.2025 - Current
- Trained and mentored staff, fostering a collaborative team environment.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Assistant Manager
Domino's Pizza
06.2022 - 06.2025
- Assisted in managing daily operations to ensure efficient workflow and high-quality service.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative
Domino's Pizza
02.2022 - 03.2024
- Processed orders accurately through POS system, ensuring timely delivery and service quality.
- Trained new team members on operational procedures and customer interaction techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor Degree in Accounting -
Pennsylvania State
World Campus05-2029
High School Diploma -
Liberty High School
Bethlehem, PA06-2025
Skills
- Customer engagement
- Leadership
- Cash handling
- Customer Relationship Management
- Staff management
- Schedule management
- Inventory management
- Goal setting
- Management
- Staff training
- Staff development
- Operations management
Certification
- Automotive Lift Safety, S/P2 - 8/30/23
- Automotive Service Pollution Prevention, S/P2 - 11/02/23
- Automotive Service Safety, S/P2 - 11/02/23
- 30G22W0 Pre-Delivery Inspection, Ford/LINCOLN - 02/09/24
- F101014003 Steering and Suspension Fundamentals, Ford/LINCOLN - 02/09/24
- 10M02W0 Completing an Efficient VCU Inspection, Ford/LINCOLN - 02/09/24
- 10M01W2 General Maintenance Information, Ford/LINCOLN - 02/09/24
- 30S05W1 Introduction to Noise, Vibration and Harshness, Ford/LINCOLN - 02/16/24
Timeline
General Manager of Operations
Domino's Pizza
06.2025 - Current
Assistant Manager
Domino's Pizza
06.2022 - 06.2025
Customer Service Representative
Domino's Pizza
02.2022 - 03.2024
High School Diploma -
Liberty High School
Bachelor Degree in Accounting -
Pennsylvania State