Adam Gobran
Tustin
Summary
Developed strong interpersonal and organizational skills in high-paced hospitality setting. Skilled in managing multiple tasks efficiently while ensuring customer satisfaction and safety.
Overview
4
4
years of professional experience
Work History
Valet/Bell Attendant
Brand Enhance
03.2025 - Current
- Provide exceptional service by greeting guests and assisting with luggage handling.
- Execute efficient vehicle parking to maximize space utilization within parking areas.
- Coordinate vehicle retrieval requests promptly, ensuring minimal wait times for guests.
- Assist maintaining safety compliance by following established parking protocols.
- Transport guest to and from desired destinations with house shuttles to locations within a three mile radius.
Operations Associate
Great Park Ice and Five-Point Arena
01.2022 - 08.2024
- Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
- Top shelf training new employees, ensuring a smooth hiring process.
- Provided customer service, addressing inquiries regarding schedules, programs, and general facility information.
- Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
- Documented game actions to accurately update league, player and team statistics.
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA05-2027
Associate of Science - Psychology
Saddleback College
Mission Viejo, CA05-2024
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Team collaboration
- Problem-solving
Timeline
Valet/Bell Attendant
Brand Enhance
03.2025 - Current
Operations Associate
Great Park Ice and Five-Point Arena
01.2022 - 08.2024
Bachelor of Arts - Business Administration
California State University, Fullerton
Associate of Science - Psychology
Saddleback College