Adam Gordon
Los Angeles,CA
Summary
Dynamic IT Professional with over 10 years of experience in IT and Security roles, adept at supporting enterprise-scale users and infrastructure. Expertise in enhancing Service Desk operations through exemplary white-glove support, managing seamless domain and email migrations, and implementing robust endpoint protection and encryption compliance programs. Recognized as a Security and Compliance Subject Matter Expert (SME), providing valuable insights to business stakeholders while driving cross-functional technology deployments. Strong foundation in Cloud/ Hybrid, Windows, Mac, and mobile environments, complemented by a commitment to delivering positive user experiences and executing effective security programs.
Overview
14
14
years of professional experience
Work History
GRC Analyst – Security & IT Team
Postman Inc
Los Angeles, CA
01.2021 - 01.2025
- Enterprise SaaS environment supporting global teams.
- Planned, executed, and supported three annual SOC 2 Type II audits, partnering with internal stakeholders and external auditors to collect, review, and submit audit evidence on schedule.
- Developed and maintained centralized compliance documentation repository serving as the source of truth for customer-facing security documentation.
- Implemented and administered SafeBase Security Trust Portal, automating customer access to compliance reports and reducing Security team workload by 65%.
- Designed and managed Security Awareness training campaigns using KnowBe4, achieving 95% annual completion rates.
- Created internal audit-readiness guides and educational materials to improve employee understanding of GRC processes.
- Co-led enterprise risk assessment, collaborating with department leaders to identify, evaluate, and prioritize organizational risks.
- Built and managed vendor security assessment program, reviewing SOC reports and compliance documentation to evaluate third-party risk.
- Partnered with Legal and Sales to respond to security questionnaires and support contract negotiations.
Senior Systems Support Specialist – Team Lead
Epsilon/ Conversant Media – Publicis Groupe Re:Sources
Westlake Village, CA
01.2016 - 01.2021
- Enterprise environment supporting 1,700+ users across global offices.
- Senior and later Lead Support Specialist traveling to multiple offices to provide white-glove support experience.
- Played key role in executive user support during domain and email migrations throughout mergers and acquisitions (2016, 2020).
- Served as Security and Compliance SME for Service Desk operations, identifying process improvements and leading implementation initiatives.
- Led Palo Alto GlobalProtect VPN rollout across MacOS and Windows environments.
- Administered Jamf and SCCM for endpoint management across 200+ users.
- Achieved 100% monthly workstation encryption compliance by developing reporting and remediation workflows.
- Deployed Cortex XDR endpoint security, improving antimalware protection coverage by 80%.
- Managed IT asset inventory lifecycle for workstations and mobile devices.
- Planned and executed Windows 7 to Windows 10 migration.
- Led Office 365 ProPlus deployment to 1,700+ users.
- Migrated company telephony from POTS to VoIP using Skype for Business and Microsoft Teams.
- Onboarded and mentored seven Service Desk team members; primary escalation point for complex technical issues.
- Utilized Atlassian Jira and Scrum methodology to manage projects and track deliverables.
Marketing, Customer Service & IT Support
Western Magnesite Company
North Hollywood, CA
01.2013 - 01.2016
- Built company website and implemented analytics tracking.
- Developed digital marketing initiatives and managed social media presence.
- Provided internal IT support and managed digitization of company documentation.
- Supported sales operations and customer service functions.
Network Technician / Help Desk
Firm-Solutions
Westlake Village, CA
01.2011 - 01.2013
- Delivered IT and network support for law firms and small businesses.
- Provided 24/7 IT support for Puma Biotechnology across Los Angeles and San Francisco offices, including Executive support.
- Supported 70+ end users, troubleshooting hardware, software, and network issues.
- Configured RFID access systems, Wi-Fi networks, Samsung phone systems, and A/V installations.
- Maintained virtual and physical servers, endpoints, and mobile devices.
Education
Bachelor of Science - Writing in Marketing
UCLA Extension
Los Angeles, CA01-2013
Bachelor of Arts - English – Creative Writing Emphasis
University of California, Davis
Davis, CA01-2010
Skills
- 6 years of exemplary White-Glove User Support
- Trusted Escalation Point for Teammates
- Security Awareness Training
- SOC 2 Type II Audit Management
- Internal Documentation & SOP Improvement
- IT Project Execution
- IT Asset Management
- Mac & Windows Administration
- Jamf & SCCM
- Atlassian Jira & ServiceNow
- Office365 Deployment and Support
- Software Deployment
- Endpoint Security
- Continuous Improvement
Accomplishments
- Achieved 100% completion supporting two high-impact domain and email migrations for two major offices with accuracy and efficiency.
- Elected by management to travel to corporate headquarters to provide white glove support for executive team in completing technical migrations required by acquisition.
- Managed three SOC 2 Type II audits and collaborated with five departments to achieve favorable results.
- Achieved 100% completion of automated Office365 and VPN rollout for 2,000 workstations worldwide.
Timeline
GRC Analyst – Security & IT Team
Postman Inc
01.2021 - 01.2025
Senior Systems Support Specialist – Team Lead
Epsilon/ Conversant Media – Publicis Groupe Re:Sources
01.2016 - 01.2021
Marketing, Customer Service & IT Support
Western Magnesite Company
01.2013 - 01.2016
Network Technician / Help Desk
Firm-Solutions
01.2011 - 01.2013
Bachelor of Science - Writing in Marketing
UCLA Extension
Bachelor of Arts - English – Creative Writing Emphasis
University of California, Davis