Adam High
Fort Worth,USA
Summary
Accomplished and solution-oriented insurance professional with over 9 years of experience in the property insurance and inspection industry that includes claim/case management, claim value determinations, and claim inventory management. Four years of previous work in the Life, Health, Disability, and Long-term Care side of the insurance industry which imparted extensive knowledge in policy, insurance law, insurance terminology, and processes. Able to succinctly communicate high-level insurance concepts to clients in a way that brings clarity and rapid understanding of the entire situation, processes, and what to expect. Has a reputation for avoiding conflict by demonstrating compassion and empathy. History of representing clients with a highly professional image through personal client contact and proactive phone and email communication. Excels at analyzing damages and interpreting differences. Effectively capable of managing a large volume of high-priority projects while taking pride in achieving the client’s goals while employing cutting-edge solutions whenever possible.
Overview
17
17
years of professional experience
Work History
Independent Appraiser
Self Employed
Fort Worth, USA
01.2016 - Current
- Inspected and estimated damages (mainly resulting from hail) for several contractors, public adjusters, and construction companies in the state of Texas
- Negotiated fair and accurate settlements for all parties involved
Outside Adjuster II
Allstate Insurance Company
07.2023 - 11.2024
- Scoped, Sketched, and estimated three claims per day with an average of settling over 2 claims per day
- Became proficient in the Xactimate mobile platform and Sketch AR to sketch large projects quickly for faster settlements
- Mentored and trained 5 new adjusters for my team during my tenure
Public Adjuster / Director of Technical Services / Lead Estimator
True View Commercial
Addison, USA
03.2022 - 02.2023
- Head of estimating
- In-House Matterport capture specialist
- FLIR Thermal imaging specialist
Estimator
Emerge Construction
Jacksonville, USA
09.2019 - 03.2022
- In-house estimator for Emerge Construction Group
- Wrote all supplemental estimates for a wide variety of losses from Hurricane Florence
- Enhanced proficiency in key construction practices.
- Estimated over a million dollar, 1500+ line-item residential claim
Estimator
Worldwide Adjusters
, USA
12.2018 - 01.2020
- Hundreds of estimates completed using Matterport
- Honed processes to increase efficiency
- Created new processes for collaboration
Independent Adjuster
TSI Adjusters Inc.
Orlando, FL
09.2017 - 01.2019
- Estimated over 250+ claims over 4 different hurricanes in 3 states and 10 cities
- Extreme attention to customer service
- Scoped and estimated over 140 claims in less than 2 months
Estimator/Inspector
My Adjuster LLC
Coppell, USA
01.2015 - 12.2018
- Honed skills as an adjuster
- Lightened the load of my mentor in the business
Independent adjuster
Compass Adjusting Services
Fort Worth, USA
03.2015 - 09.2017
- Worked on a variety of claims, from basic hail and wind, large loss, and tornado claims, to catastrophe claims for Hurricane Harvey and Matthew.
Insurance Specialist/Customer Service Representative
Texas Southwestern Cattle Raisers Association
Fort Worth, USA
09.2014 - 03.2015
- First point of contact for all insurance applications
- Explained all ACA compliance laws to customers
- Aided in the transition to new plans
- Honed customer service skills in a politically charged environment
General Manager/Security Manager/ Customer Relations
Bar 9
Fort Worth, TX
04.2008 - 08.2014
- Learned strong customer service skills in a high-pressure environment
- Point of contact for staff for all concerns, issues, etc
- In charge of all inventory, payroll, and cash flow for the business
Insurance Sales
Northwestern Mutual
Fort Worth, USA
04.2008 - 08.2012
- Outside sales of Life, Health, Disability, and long-term care insurance products
- used this position to become extremely skilled at policy interpretation.
Education
Bachelor of Science - Communication Studies, Psychology
Texas Christian University
Fort Worth, TX12.2008
Skills
- MS Office Suite
- Word
- Excel
- PowerPoint
- Xactimate X1
- Xactanalysis
- Xactimate mobile
- Xactimate Sketch AR
- CRM
- QuickBooks
- CMS
- File Trac
- Leadership
- Communication
- Management
- Large Loss Estimating
- FLIR Certified Thermographer
- Matterport Imaging Specialist
- Policy Interpretation
- Conflict Resolution
- Dispute Resolutions
- Hail Damages
- Hurricane Damages
- Water Damages
- Fire Damages
- Data Analysis
- Reconstruction Experience
- Damage Assessment
- Consumer Relationship Development
Area Of Expertise
- Dispute Resolutions
- Hail Damages
- Hurricane Damages
- Water Damages
- Fire Damages
- Large Loss Estimating
- Data Analysis
- Reconstruction Experience
- Damage Assessment
- Policy Interpretation
- Customer Relationship Management
Accomplishments
- Maintained an A average while devoting 8 hours a day to the football team and taking a full course load.
- Graduated with a 3.75 average.
- Academic All-American
Non insurance related jobs
General Manager/Security Manager/Customer Relations, Bar 9, Fort Worth, Texas, USA, 04/01/08, 08/01/14,
Developed strong customer service skills in a high-pressure environment as the primary point of contact for staff concerns and issues
Responsible for managing all inventory, payroll, and cash flow operations for the business
References
- Ryan Faber, True View Commercial, 214-422-0735, Ryan@trueviewcommercial.com
- David Hastings, My Adjuster LLC, 817-907-9829, David@my-adjuster.com
- Charles Alberson, Allstate Insurance, 503-603-4813, Charles.Alberson@Allstate.com
Timeline
Outside Adjuster II
Allstate Insurance Company
07.2023 - 11.2024
Public Adjuster / Director of Technical Services / Lead Estimator
True View Commercial
03.2022 - 02.2023
Estimator
Emerge Construction
09.2019 - 03.2022
Estimator
Worldwide Adjusters
12.2018 - 01.2020
Independent Adjuster
TSI Adjusters Inc.
09.2017 - 01.2019
Independent Appraiser
Self Employed
01.2016 - Current
Independent adjuster
Compass Adjusting Services
03.2015 - 09.2017
Estimator/Inspector
My Adjuster LLC
01.2015 - 12.2018
Insurance Specialist/Customer Service Representative
Texas Southwestern Cattle Raisers Association
09.2014 - 03.2015
General Manager/Security Manager/ Customer Relations
Bar 9
04.2008 - 08.2014
Insurance Sales
Northwestern Mutual
04.2008 - 08.2012
Bachelor of Science - Communication Studies, Psychology
Texas Christian University