Adam Ho
Summary
Highly skilled Head Service Technician with solid experience in managing service departments, troubleshooting complex technical issues and ensuring customer satisfaction. Strengths include leadership, problem-solving skills and adaptability to new technology. Previous work has resulted in improved efficiency of technical operations and increased client satisfaction rates.
Overview
21
21
years of professional experience
1996
1996
years of post-secondary education
Work History
Manager/Service Technician
Alum Rock AutoCare
San Jose
01.2010 - 05.2023
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various vehicle makes and models.
- Oversaw service team to ensure quality repairs and customer satisfaction.
Manager/Service Technician
Evergreen Shell AutoCare
San Jose
04.2002 - 02.2008
Technician/ Supervisor
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Developed preventive maintenance procedures and schedules.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Oversaw service team to ensure quality repairs and customer satisfaction.
- Managed service appointments and coordinated technician schedules effectively.
- Communicated with customers to explain repair options and recommendations.
Education
Automotive Technology 1&2 - Automotive Technology
Sequoia Institute
01.1998 - 06.2000
Silver Creek H.S
San Jose, CASkills
- Diagnostic tools
- Vehicle maintenance
- Service management
- Team leadership
References
References available upon request.
Timeline
Manager/Service Technician
Alum Rock AutoCare
01.2010 - 05.2023
Manager/Service Technician
Evergreen Shell AutoCare
04.2002 - 02.2008
Automotive Technology 1&2 - Automotive Technology
Sequoia Institute
01.1998 - 06.2000
Silver Creek H.S