Results-driven Transportation Manager with 31 years of leadership experience overseeing multi-site operations, safety compliance, and team development. Proven track record of driving operational excellence, maintaining 98% on-time performance, and improving safety culture through coaching and accountability. Recognized for consistent top performance and trusted as a facilitator and mentor.
Experienced with logistics coordination, fleet management, and optimizing transportation routes. Utilizes strategic planning to improve efficiency and reduce costs. Knowledge of regulatory compliance and safety standards, ensuring smooth and secure operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Transportation Manager
Stericycle/WMHS
Knoxville, TN
05.2022 - Current
Lead multi-location transportation operations ensuring safe, compliant, and efficient service delivery
Maintain a 98% on-time performance rate through structured routing and execution
Facilitate LYTX DriveCam coaching sessions to reduce unsafe driving events
Utilize GEOTAB and LYTXX data to identify trends and drive performance improvements
Develop supervisors and frontline leaders through structured coaching and mentorship
Drive safety culture through BBS and accountability practices
Facilitate leadership training as an Arbinger Facilitator
Mentor team members across RWCS/SID operations
Managed daily transportation operations to ensure timely delivery and adherence to safety protocols.
Optimized routing processes, reducing transit times and improving service efficiency.
Coordinated with logistics teams to streamline freight handling and minimize delays.
Developed training programs for staff to enhance operational knowledge and compliance standards.
Analyzed performance metrics to identify areas for process improvements and cost reductions.
Led cross-functional meetings to address challenges and implement strategic solutions in transportation logistics.
Mentored junior staff, fostering a culture of continuous improvement and operational excellence within the team.
Enhanced transportation efficiency by optimizing route planning and scheduling.
Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
Managed fleet maintenance program to minimize downtime and extend the life of vehicles while reducing overall expenses.
Increased employee retention rate by implementing an engaging training program focused on career growth opportunities.
Reduced operational costs through the implementation of cost-saving strategies in fuel management and vehicle maintenance.
Established a positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within the organization.
Mentored new hires in departmental procedures and provided ongoing support for their professional development within the organization.
Developed strong relationships with vendors and negotiated favorable contracts for improved service quality.
Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Oversaw team of [45] drivers by reviewing performance to promote timely and efficient deliveries and operations.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Hackbarth Delivery Service/MPH
Alcoa, TN
02.2001 - 02.2022
Optimized delivery routes to enhance operational efficiency and reduce transit times.
Managed workforce scheduling to ensure adequate staffing levels across all shifts.
Implemented inventory control systems to maintain accurate stock levels and minimize shortages.
Developed training programs for new hires, improving onboarding processes and employee retention.
Analyzed performance metrics to identify areas for process improvement and cost reduction.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Developed and implemented strategies to maximize customer satisfaction.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Education
High School Diploma -
Seymour High
Seymour, TN
06-1989
Skills
Transportation Operations
Safety Leadership
Team Development
Performance Management
Operational Efficiency
Driver Management
GEOTAB & LYTX
HOS Compliance
Leadership Training
Warehouse operations
Transportation regulations
Safety management
Route planning
Continuous improvement
Cost control and tracking
Policy development
Vendor management
Dispatch operations
Relationship building
Accomplishments
Maintained 98% on-time service performance
Reduced driver safety events through targeted DriveCam coaching
Achieved a 4 rating in performance reviews for four consecutive years